Head of Active Trader Program

ThinkMarkets; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading financial services company is seeking a dynamic Head of Active Trader Program to oversee their initiative for high-value clients. This strategic role demands a proven track record in client loyalty programs and requires strong leadership to optimize and innovate service offerings. The ideal candidate will have extensive experience in financial services and must excel in building client relationships and managing global teams.

Qualifications

• 5+ years of experience in managing loyalty, rewards, or VIP client programs.
• Strong leadership skills managing international teams.
• Proven ability in driving engagement and business growth.

Responsibilities

• Own the global strategy and execution of the Active Trader Program.
• Design and implement tiered benefits and loyalty structures.
• Monitor program performance through KPIs and customer feedback.

Skills

Leadership

Analytical Skills

Client Engagement

Data-Driven Decision Making

Communication Skills

Education

Bachelor’s or Master’s degree in Business, Finance, or related field

Tools

CRM systems (Salesforce preferred)

Loyalty platforms

Program automation tools

Job description

ThinkMarkets is seeking a dynamic and experienced Head of Active Trader Program to lead our global initiative focused on servicing high-value clients. This senior role is responsible for overseeing the design, execution, and performance of the Active Trader Program, which delivers value through exceptional service, rebates, loyalty rewards, events and a bespoke benefit structure tailored to elite traders. The successful candidate will have a proven track record in developing and scaling customer loyalty, VIP, or high-net-worth client programs within the FX/CFD or financial services industry. This is a strategic and operational leadership role managing cross-functional teams globally.

Responsibilities

• Own the global strategy and execution of the Active Trader Program, delivering a market-leading offering to high-value clients.
• Design and implement tiered benefits, loyalty structures, trading conditions and rebate systems to drive client acquisition, engagement and retention.
• Manage and develop global teams responsible for VIP client servicing, benefits fulfilment, program communications, and client experience.
• Collaborate with internal stakeholders including Sales, Marketing, Risk, Product, Compliance, and Finance to ensure alignment and seamless delivery.
• Ensure all program benefits and activities comply with regional regulatory requirements.
• Monitor and analyse program performance through KPIs, customer feedback, and ROI metrics - regularly reporting insights and opportunities to Management.
• Continuously optimise and innovate the program based on competitor benchmarking, client needs, and business objectives.
• Support business development and revenue generation strategies by leveraging the program as a key client acquisition and retention tool.
• Build and maintain strong relationships with ThinkMarkets’ top-tier traders, offering personalized and responsive service solutions.
• Lead the global roadmap and technology development supporting the program’s CRM, automation, and reward tracking systems.

Requirements

• Bachelor’s or Master’s degree in Business, Finance, or related field.
• 5+ years of experience in managing loyalty, rewards, or VIP client programs, preferably in financial services or trading.
• Strong leadership skills and experience managing international teams and stakeholders.
• Proven ability to drive engagement, client satisfaction, and business growth through structured customer programs.
• Deep understanding of client behaviour and needs of active traders.
• Data-driven mindset with excellent analytical and reporting skills.
• Experience with CRM systems (Salesforce preferred), loyalty platforms, and program automation tools.
• Entrepreneurial mindset with a hands-on approach, strategic thinking, and operational discipline.
• Excellent communication skills and high emotional intelligence, especially in dealing with premium clients.

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