Head of Account Management - Luxury markets (IT/FR/CH/ES)

Hearst; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Join Hearst UK as the Head of Account Management overseeing luxury markets. You'll lead a team to ensure multi-market campaigns are flawlessly planned and managed, while fostering strong relationships with key stakeholders. This is a pivotal role in a collaborative environment that values innovation and development.

Benefits

25 days’ holiday (plus options to buy more)

Discounted gym memberships

Charity days

Life assurance and pension schemes

Regular social events

Qualifications

• Experience in media, publishing, or tech-related businesses at mid to senior levels.
• Previous team management experience.
• Excellent stakeholder and client communication skills.

Responsibilities

• Lead and manage the Account Management team for media strategy across multiple markets.
• Optimize processes with international sales teams to ensure revenue targets are met.
• Develop long-term relationships with clients and identify opportunities for incremental revenue.

Skills

Stakeholder Management

Commercial Awareness

Customer Service

Time Management

Problem Solving

Job description

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Head of Account Management - Luxury markets (IT/FR/CH/ES), London

Client:

Hearst

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

At Hearst UK, there’s always more to the story. Join us as our Head of Account Management to start the next chapter in your career.

We’re the UK’s leading premium publisher, behind iconic media brands such as Cosmopolitan, Esquire, Elle, Harper’s Bazaar, and Country Living. We foster a collaborative working environment, encourage innovative ideas, and value continuous development and fun as we build on our heritage.

The Head of Account Management – Luxury markets will work closely with our Italian, French, Swiss, and Spanish international Sales teams to ensure multi-market campaigns on our Global titles are flawlessly planned and managed, meeting and exceeding advertiser goals and revenue targets. The role involves collaboration with the team Director to set strategic goals for managing the 4 key luxury markets, establishing and refining processes, and managing a team of 3 account managers/directors responsible for digital campaign strategy, media planning, booking, pipeline management, and overseeing all campaigns from these regions. Building strong relationships with senior global sales stakeholders and supporting the global Hearst ecosystem are also key responsibilities.

Key Responsibilities:

• Lead and manage the Account Management team responsible for media strategy and planning across IT/ES/FR/CH markets within Global Client Success.
• Collaborate with the team Director and other leads to uphold high team standards.
• Work with international sales teams to optimize processes, ensure revenue targets are met, and troubleshoot campaign issues.
• Provide operational support such as media planning, client liaison, and campaign reporting.
• Ensure the team is efficient, commercially aware, and responsive to clients and sellers.
• Develop long-term relationships with agencies, clients, sales, and global contacts through regular communication.
• Identify opportunities to add value for clients and drive incremental revenue.
• Manage pipeline and pacing to budget across markets.
• Stay informed about local campaign initiatives and global investments.
• Conduct business review meetings with senior stakeholders to review activities and identify upsell opportunities.

Qualifications and Skills:

• Experience in media, publishing, or tech-related businesses at mid to senior levels.
• Previous team management experience.
• Understanding of international market nuances.
• Excellent stakeholder management skills.
• Strong commercial awareness and sales orientation.
• Results-driven with excellent customer service skills.
• Confident in client and external communications.
• Effective time management and prioritization skills.
• Collaborative, flexible, personable, and proactive attitude.
• Attention to detail and problem-solving abilities.
• Self-motivated team player.

Benefits:

Hearst UK offers a range of perks including:

• 25 days’ holiday (plus options to buy more).
• Discounted gym memberships.
• Charity days.
• Life assurance and pension schemes.
• Regular social events.

Join us to start your next chapter. Hearst UK values diversity and is committed to creating an inclusive environment where everyone feels they belong.