Head of Access for Diagnostics & Clinical Support Services (DCSS) B8c

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 65,000 - 85,000; Full time

Job summary

Royal Surrey Hospital is looking for a senior leader to join our Patient Access Service amid significant transformation. This role involves overseeing operational management and leading initiatives to enhance service delivery and patient access in a dynamic healthcare setting.

Benefits

Comprehensive health and wellbeing program

Commitment to professional development

Inclusive work environment

Qualifications

• Experience managing large-scale digital programmes in a healthcare setting.
• Proven track record in operational management.
• Strong leadership skills.

Responsibilities

• Oversee operational management of Patient Access, Immunology and Allergy, and Hospital Transport services.
• Lead review and reform programmes targeting booking practices improvements.
• Ensure effective clinical governance across multiple domains.

Skills

Operational management

Digital programme management

Leadership

Service delivery improvement

Job description

Royal Surrey Hospital is seeking a dynamic and passionate individual to join our team during an exciting period of transformation. As a leading general hospital and specialist centre for cancer services, we are committed to delivering exceptional patient care and driving innovation across our services. Our recent developments, including the construction of a state-of-the-art Cancer and Surgical Innovation Centre, highlight our dedication to advancing healthcare and improving patient outcomes.

We are currently undergoing significant changes within our Patient Access Service, focusing on enhancing our digital capabilities and capacity. Our vision is to provide compassionate, efficient, and accurate scheduling services that ensure seamless access to quality healthcare for every patient. We aim to guarantee that every patient has the right appointment at the right time and can receive timely information regarding their appointments. Our goal is to make the booking process smooth and stress-free, empowering patients to take control of their care.

We are looking for a senior leader with operational experience and expertise in managing large-scale digital programmes. The successful candidate will oversee the operational management of the Patient Access, Immunology and Allergy, and some Hospital Transport services. They will lead review and reform programmes, specifically targeting improvements in booking practices to enhance our service delivery.

Lead and manage a diverse SBU of SBU’s across DCSS in line with the Trust mission, vision and values to achieve the Trust corporate objectives. Across this SBU you will ensure balanced and effective clinical governance across quality and safety, finance and performance domains.

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

For further details / informal visits contact: Name: Hayley Connoley Job title: Associate Director for DCCS Email address: [e-mail]