Head, Neck and Thyroid Cancer Oncology Support Worker

Candino CA; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity to join the East Suffolk and North Essex NHS Foundation Trust as a Head, Neck and Thyroid Cancer Oncology Support Worker. This role involves working in a supportive team environment to provide essential patient support and administrative assistance, ensuring a personalized care experience for patients with cancer. The position offers flexible working, training opportunities, and a generous pension scheme, making it an ideal role for those passionate about patient care.

Benefits

Flexible working

Generous pension scheme

27 days annual leave (pro-rata)

NHS discounts

Staff Health and Wellbeing program

Qualifications

• Effective communication skills to support patients emotionally.
• IT and literacy skills for recording confidential information.
• Experience in administrative support within healthcare settings.

Responsibilities

• Support the Thyroid PCFU programme and general administration.
• Facilitate communication between hospital, patients, and GPs.
• Monitor investigations and ensure timely communication of results.

Skills

Effective communication

IT skills

Literacy skills

Tools

Microsoft Outlook

Somerset Remote Monitoring System

Job description

Vacancy at East Suffolk and North Essex NHS Foundation Trust

An exciting opportunity has arisen for a Head, Neck and Thyroid Cancer Oncology Support Worker at ESNEFT, working at Colchester hospital with occasional home working.

This role involves working within a supportive team environment to make a positive impact on patients with cancer and their families.

You should have effective communication skills to support patients emotionally and practically, ensuring access to information and support for a personalized care experience.

Responsibilities include supporting the Thyroid PCFU programme, general administration, and oversight of the Head and Neck Clinical Nurse Specialists.

IT and literacy skills are essential for recording confidential information on various computer databases.

Purpose of Role:

• To work as an integral part of the Head and Neck/Thyroid team and as coordinator for the Patient Centred Follow Up (PCFU) service.
• To provide administrative support to the Head and Neck CNS team and the wider MDT.
• To facilitate communication between hospital, patients, and GPs.

Key Responsibilities:

• Patient Centred Follow Up Service
• Book, amend, and reconcile appointments using Microsoft Outlook and trust systems, liaising with patients as needed.
• Maintain the Somerset Remote Monitoring System, including tracking attendance and outcomes of PCFU appointments and following up with non-attending patients.
• Monitor investigations via hospital systems and ensure timely communication of results to patients.
• Identify patients requiring follow-up investigations and manage them according to Thyroid PCFU protocols.

We are ESNEFT, providing hospital and community health services to nearly one million people across east Suffolk and north Essex. Our dedicated staff deliver care in hospitals, community clinics, and patients’ homes.

We are one of the largest NHS organizations in England, employing over 12,000 staff.

We support our staff with training, development opportunities, flexible working, a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave (pro-rata), NHS discounts, and a Staff Health and Wellbeing program.

Our philosophy is that Time Matters to everyone. We are investing in digital transformation with Epic, a leading electronic patient record system, to enhance hospital life for staff and patients.

If you are passionate about patient care and eager to develop your skills, we want to hear from you.

Learn more about living and working here: www.youtube.com/watch?v=GkPu7HphU8A

For detailed responsibilities and duties, please see the attached job description.

This advert closes on Thursday, 29 May 2025.