Head MO Sales Support London

Crédit Agricole CIB; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A major banking institution is seeking a Head of Middle Office Sales for their London team. The role involves leading the Sales Middle Office Support team, ensuring operational efficiency, and managing client relationships. The ideal candidate will have a strong finance background and proven management experience. This position offers a dynamic work environment with opportunities for professional growth.

Benefits

Dynamic and collaborative environment

Opportunities for growth

Commitment to diversity and inclusion

Qualifications

• Degree in finance or equivalent.
• Established team lead and management experience.
• Experience in Operations / trade support functions.

Responsibilities

• Lead the Sales Middle Office Support team.
• Ensure timely and accurate booking of transactions.
• Minimize operational risk while optimizing resources.

Skills

Fluent English

Teamwork

Time management

Attention to detail

Ability to work under pressure

Education

Bachelor Degree / BSc Degree or equivalent

Tools

Excel VBA

Python

Job description

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Head MO Sales Support London

Vacancy details

General information

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).

8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.

Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.

The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.

For more information, please visit ca-cib

Twitter: //twitter/ca_cib

LinkedIn: //linkedinpany/credit-agricole-cib/

By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.

Reference

2025-102093

Update date

20/07/2025

Job description

Business type

Types of Jobs - Corporate & Investment Banking

Job title

Head MO Sales Support London

Contract type

Permanent Contract

Management position

Yes

Job summary

We are seeking a strategic, proactive, and detail-oriented Head of Middle Office Sales to lead our London-based team. This role is crucial for ensuring the security of our control framework and providing exceptional service to our clients. The ideal candidate will have a strong background in capital markets, excellent leadership skills, and a proven track record in managing complex operations within a financial institution.

Located on the London trading floor, you will be responsible for the Sales Middle Office Support team. The team's primary objective is to ensure the timely and accurate booking of transactions into the traders' risk systems and facilitate the flow into the back office systems for settlement.

Middle Office is a key line of defence in the bank's control framework and a key support function to the front office.

You will be responsible for ensuring the security of the control framework and the level of service provided to the clients of Middle Office.

You will coordinate with various departments, with Middle Office acting as a nexus between support functions and the Front Office.

You will have a strong capital markets background, relevant product knowledge, and strong leadership skills.

MOS Sales is an external-facing function working with the operational teams of our clients on post-trade requests (e.g., novations, allocations, booking errors, failed settlements), requiring good communication skills as you'll represent the company to our clients.

Middle Office Sales London is a team of 10 individuals, and demonstrable people management experience is essential.

As the Head of MO Sales London, you will be responsible for:

• Control and support functions of the operations initiated by the Sales FX and Credit Business Lines, from the negotiation and recording of transactions.
• Assessing and minimizing the operational risk of MO Sales Support while optimizing resource use.
• Facilitating and improving the handling of operations in processing chains by ensuring effective control processes.
• Communicating effectively and regularly on team status.
• Defining and implementing team improvement projects and plans.
• Supporting the definition and implementation of relevant bank projects.
• Managing relationships with other group entities and external partners, providing effective escalation points.

Supplementary Information

Our commitment to you

Join our team at Crédit Agricole CIB, the 10th largest banking group worldwide (The Banker, July 2023). We offer more than just a job.

You will be part of a dynamic and collaborative environment where CSR is embraced, innovation is encouraged, and diversity is celebrated.

Crédit Agricole CIB, the first French bank to adhere to the Equator Principles, is a pioneer and leader in sustainable finance. Our commitment to sustainability and corporate responsibility means your work will positively impact communities and the environment.

With a people-centric culture that values everyone and offers opportunities for growth, Crédit Agricole CIB is a place where you can make an impact.

Our hiring process is inclusive; if you have specific needs or require adjustments, please let us know.

Position location

Europe, United Kingdom

London

Candidate criteria

Minimal education level: Bachelor Degree / BSc Degree or equivalent

• Degree in finance or equivalent
• Training in Management Techniques desirable

Experience

• Established team lead and management experience
• Experience in Operations / trade support functions
• Strong experience managing Flow Forex Activity
• Strong experience managing Flow Bonds Activity
• Participation in complex projects
• Good knowledge of the Fund allocation process for Bonds and Forex
• Good knowledge of client-facing post-trade events like novations
• Transformation and Client Onboarding experience is desirable

Required skills

• Fluent English
• Ability to work in a team environment
• Excellent time management skills
• Attention to detail
• Ability to work well under pressure
• French is desirable
• End-user development in Excel VBA, Python is also desirable

Technical skills required

• Excellent Presentation Skills
• Willingness to gain expert VBA/Macro Skills is desirable

Languages

English

Job ID 102093