Head Linen Porter

Firmdale Hotels; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading luxury hotel chain in London is seeking a Head Linen Porter to manage linen deliveries and supervise the team. The ideal candidate will thrive in a fast-paced environment and possess strong organisational and customer service skills. Attractive benefits include paid overtime, flexibility, and various employee rewards.

Benefits

Perkbox discounts

Wage Stream app for early access to wages

Paid overtime

Uniform and meals provided

Dry cleaning for uniforms

Social events and team activities

Award-winning training opportunities

Long service vouchers (afternoon tea, dinner for two)

Qualifications

• Previous experience in a similar role required.
• Ability to manage team tasks and work under pressure is essential.
• Passionate about providing excellent customer service.

Responsibilities

• Supervise and lead the team of direct reports.
• Coordinate with the Head Housekeeper about deliveries.
• Ensure timely distribution of linen and supplies.

Skills

Attention to detail

Customer service

Organisational skills

Communication skills

Ability to work under pressure

Teamwork

Job description

We have an exciting opportunity for a Head Linen Porter to join our highly successful team here at our Ham Yard Hotel. As a Head Linen Porter, you will supervise and lead the team of direct reports.

Your main responsibility will be to correspond with the Head Housekeeper or Deputy Head Housekeeper regarding deliveries to ensure they arrive when scheduled and are distributed in a timely manner.

This is a hands-on, fast-paced role and will suit someone who enjoys working with ambitious, friendly, and hardworking people.

What we Offer:

• Perkbox – A team member platform offering a variety of discounts and our reward and recognition program
• Wage Stream – An employee app to stream your wages before payday
• Paid overtime
• Flexibility
• No splits shifts
• Uniform and meals provided
• Uniforms dry cleaned
• Social events, wellbeing, and team activities
• Award-winning training opportunities and career development
• Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club, and an overnight stay)
• And much more!

What you Need:

• Previous experience in a similar role
• Ability to work under pressure
• Excellent attention to detail
• Passionate about providing excellent customer service
• Organisational and communication skills
• Ability to work within a team

Why join Firmdale Hotels?

Firmdale Hotels is an international award-winning group comprising 10 high-end luxury hotels and 8 bars and restaurants in London and New York.

We are delighted to have been recognized by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades:

• Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”
• Manager of the Year - Laura Sharpe, Cateys 2018
• Hotel of the Year - Group - Cateys 2018

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.