Head Kitchen Porter

Aramark Northern Europe; Liverpool; On-site; GBP 28,000 - 45,000; Full time

Job summary

Aramark Northern Europe is seeking an experienced catering supervisor/manager to deputize for the management team in Liverpool. You will coordinate staff rosters, resolve customer concerns, train employees in service and safety, and uphold high food hygiene standards at the Hill Dickinson Stadium site.

You will lead service at multiple points, manage stock and cash handling, and continuously drive improvements in guest experience.

Qualifications

• Proven leadership and management experience in catering.
• Excellent customer service and communication skills.
• Ability to manage time and supervise teams effectively.
• Experience with cash handling and stock control.
• Strong knowledge of HACCP and food hygiene requirements.

Responsibilities

• Coordinate staff rosters and cover in conjunction with the management team.
• Resolve customer complaints regarding food service.
• Train employees in food preparation, service, sanitation and safety procedures.
• Observe and evaluate staff performance to ensure quality standards.
• Inspect supplies and equipment to maintain efficient service and standards.
• Lead, empower and develop team members to deliver outstanding customer experiences.

Skills

Leadership

Customer service

Communication

Time management

Teamwork

Flexibility

Cash handling

Food safety HACCP

Tools

Word

Excel

Stock ordering packages

Job description

To assist in the management of the restaurant and employees, deputizing in the absence of the respective management team.

Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com

All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer. The impressive brand-new Hill Dickinson Stadium, located on Bramley-Moore dock, Liverpool, is set to be one of the most revolutionary and advanced venues for fan experience in Europe. Serving 52,888 fans per matchday, the mission is to set the standard for excellence and create exceptional experiences for Evertonians and non-match day visitors to the site. Everton have appointed Aramark as their official culinary partner to deliver, an impressive, 13 premium restaurants, 20000-person fan plaza and all food and beverages for general admissions so there is something for everyone to enjoy.

• In conjunction with the management team, coordinate all staff requirements and rota's for all vital duties, under your remit.
• Resolve customer complaints regarding food service.
• Train employees in food preparation, and in service, sanitation, and safety procedures.
• Observe and evaluate workers and work procedures to ensure quality standards and service.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Perform personnel actions, such as hiring and exiting employees, providing employee orientation & training, and conducting supervisory schedules and timesheets.
• Set up and clear up of events and functions, & provision of employee cover
• To implement and maintain the highest standards in food hygiene, service & presentation (HACCP & Health & Safety Legislation)
• To own the service of food and drink at each service point during service.
• Be always customer-focused and conduct the service in a friendly and professional manner.
• Assist with service within the Department as requested, including front of house duties during busy periods.
• Advise management of any recommendations to style of service, menus, etc. to ensure that the department's operation stays driven and current in its approach.
• Maintain an inventory of light equipment, including crockery. Assist with the monthly stock take.
• Undertake training to enhance and improve personal skills and knowledge.
• Handling cash transactions and ensuring the accurate cash handling procedures are followed in accordance with company procedure
• Maintain personal hygiene and appearance to a high standard
• Comply and assist in the promotion and implementation of the company's policies and procedures.
• use appropriate corporate tools to drive engagement
• Any other reasonable duties as requested by your line manager.
• Ability to lead, empower and form working relationships with team members
• Use of IT packages such as Word, Excel, stock ordering packages etc
• A keen interest in food and service.
• Excellent communication and customer service skills.
• Flexibility regarding shifts and weekend work and ability to work on own initiative.
• Solid understanding of Food Hygiene including HACCP.
• Financial understanding of food and labor
• Dedication and self-motivation
• Good timekeeping
• Courteous manner
• Previous management experience
• Two years' experience in a catering environment
• Solid understanding of Food Hygiene including HACCP.
• Financial understanding of food and labor
• Dedication and self-motivation
• Good timekeeping
• Courteous manner
• Previous management experience
• Two years' experience in a catering environment