Head Housekeeper

Eden Hotel Collection; Stratford-upon-Avon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality group is seeking a Head Housekeeper to join its team in Stratford-upon-Avon. This position involves maintaining exceptional standards of cleanliness across the hotel and leading a dedicated team. Ideal candidates will possess a strong leadership background in award-winning properties, enthusiasm for guest satisfaction, and a commitment to excellence.

Benefits

31 days of annual leave

Monthly tips

Discounts & perks at retailers

Access to wellbeing resources

Cycle-to-Work scheme

Discounted stays and spa treatments

Training and leadership programs

Enhanced leave policies

Qualifications

• Experience leading housekeeping teams in hotels.
• Commitment to exceptional cleanliness standards.
• Ability to manage rotas and orders.

Responsibilities

• Maintain cleanliness and presentation in guest areas.
• Implement schedules for housekeeping tasks.
• Inspire and lead the housekeeping team.

Skills

Leadership

Motivation

Attention to Detail

Physical Fitness

Tools

Computer Systems

Job description

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About Us

We’re proud winners of the AA Small Hotel Group of the Year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence.

Position Overview

This role is perfect for an experienced Head Housekeeper or a Deputy Head Housekeeper looking to take the next step. The ideal candidate will have a passion for high standards of work, cleanliness, and the ability to motivate and lead our housekeeping team.

Responsibilities

• Achieve the highest standards of cleanliness, presentation, and maintenance in guest rooms, suites, bathrooms, and public areas.
• Implement daily, weekly, and monthly schedules of work.
• Lead by example, inspiring the housekeeping team to deliver excellent standards and professional service.

Requirements

• Commitment to delivering exceptional standards in hotel bedrooms and public areas.
• Experience in leading housekeeping teams, preferably within award-winning properties.
• Ability to use computer systems for managing orders, rotas, and holiday requests.
• Physical fitness to perform the duties required.
• Enthusiastic approach to exceeding guest expectations.

What We Offer

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Shared service charge/gratuities.
• Discounts & Perks: Savings at retailers, gyms, restaurants, and more.
• Wellbeing & Health Plans: Access to wellness resources and healthcare benefits.
• Sustainable Commuting Options: Cycle-to-Work and Electric Vehicle Leasing.
• Exclusive Perks & Recognition: Discounted stays, spa treatments, and employee recognition platforms.
• Support & Development: Wellbeing support, training, and leadership programs.
• Family-Friendly Policies & Essentials: Enhanced leave, meals on duty, uniform, and footwear allowance.

Our Culture

We foster a collaborative and inclusive environment where your voice matters. We are committed to sustainability, equity, and creating a workplace guided by our core values of Heart, Honesty, Spirit, and Team.

Join us and be part of a values-led, award-winning employer that values diversity and inclusion.

Learn More

Follow us on LinkedIn to get a flavour of Eden Hotel Collection.