Head Housekeeper

RBH; Paignton; On-site; GBP 29,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a newly established hotel group, where you can lead a dedicated housekeeping team in a stunning seaside location. As the Head Housekeeper, you will ensure the highest standards of cleanliness and hygiene while fostering a supportive work environment. This role offers a chance to grow your career in hospitality, with ongoing training and development opportunities. With a commitment to diversity and employee wellbeing, this innovative firm values its people and offers a comprehensive benefits package, including flexible working arrangements and generous discounts. Join us on this journey to create memorable experiences for our guests!

Benefits

Discounted hotel room rates

Extra holiday for your birthday

Enhanced parental leave

Course Sponsorship

30% F&B discount

Refer a Friend scheme

Flexible working arrangements

Wagestream

Life Insurance

Free meals on duty

Qualifications

• Proven experience in a supervisory role within housekeeping.
• Strong leadership and organizational skills are essential.

Responsibilities

• Lead and supervise the housekeeping team to maintain high standards.
• Organize daily cleaning schedules and conduct inspections.
• Train and mentor staff while managing the housekeeping budget.

Skills

Leadership Skills

Attention to Detail

Organizational Skills

Communication Skills

Knowledge of Health and Safety Regulations

Education

Experience in Housekeeping Management

Job description

JOIN US

We may be brand new, but our hotels The Mercure with 161 rooms and Latitude 50 Restaurant and the Ibis Styles Paignton with 121 Rooms and Deller’s Cafe are already building a reputation for our exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests.

At The Mercure and the Ibis Paignton, we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.

Our Benefits

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
• up to £35,000 per year
  
  

And much much more!

A DAY IN THE LIFE OF A HEAD HOUSEKEEPER

• Lead and supervise the housekeeping team, ensuring all rooms, public areas, and back-of-house areas are cleaned to the highest standards of cleanliness, hygiene, and presentation
• Organise and coordinate daily cleaning schedules, assigning tasks to team members based on room occupancy and operational needs
• Conduct regular inspections of guest rooms, public areas, and facilities to maintain and improve quality standards, addressing any issues promptly
• Train, mentor, and develop housekeeping staff, implementing ongoing training programmes to enhance skills in cleaning techniques, safety, and guest interaction
• Monitor stock levels for cleaning supplies, linen, and amenities, ensuring timely ordering and inventory management to avoid shortages
• Manage the laundry process, including scheduling, quality control, and coordination with any external laundry providers, to ensure fresh linen availability at all times
• Collaborate closely with other departments, such as front office and maintenance, to support a seamless guest experience and maintain room readiness
• Handle guest requests and complaints regarding housekeeping services in a professional and efficient manner, ensuring guest satisfaction
• Enforce health and safety protocols, maintaining compliance with industry standards and regulatory requirements to ensure a safe environment for staff and guests
• Prepare and manage the housekeeping budget, monitoring expenses and implementing cost-effective practices without compromising quality
  
  

What We Need From You

• Proven experience in a supervisory or management role within housekeeping, ideally within a hotel or hospitality environment
• Strong leadership skills with the ability to motivate and manage a team effectively, fostering a positive and productive work environment
• Excellent attention to detail, with a commitment to upholding the highest standards of cleanliness and presentation
• Organisational skills to manage schedules, inventory, and administrative tasks efficiently
• Strong communication and interpersonal skills to work effectively with team members, other departments, and guests
• Knowledge of health, safety, and hygiene regulations, with a proactive approach to ensuring compliance
• Financial acumen to manage a budget and control costs without compromising on quality
• Flexibility to work a variety of shifts, including weekends, holidays, and occasional evenings as required by the needs of the hotel
  
  

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail]