Head Housekeeper

The Ritz London; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Ritz London is seeking a dynamic Head Housekeeper who will ensure high standards across the Housekeeping Department. Responsibilities include team oversight, daily quality checks, and exceptional customer service. This role offers an exciting opportunity to contribute to a luxurious guest experience in a prestigious hotel environment.

Benefits

Highly competitive salary

Instant reward and recognition scheme

28 holidays including bank holidays

Employee discount scheme

Free laundry service for tailored uniform

Social events and activities

Season ticket loan

Wellness treatments

Mental health assistance helpline

Training Fund Assistance

Qualifications

• Relevant experience in a 5* property is essential.
• Strong organisational skills and ability to work under pressure.
• Polite and professional attitude to guests.

Responsibilities

• Oversee Floor Housekeepers and prepare room lists.
• Conduct daily spot checks to maintain standards.
• Ensure guest rooms and public areas meet company standards.

Skills

Customer service

Team management

Organisational skills

English language proficiency

Job description

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Located between the bustling
Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the
height of opulence with luxurious bedrooms, Michelin star dining and
world-renowned Afternoon Tea. At every opportunity, our employees create a
positive, memorable, and magical experience for both our customers and
colleagues.

POSITION
OVERVIEW

We have an exciting opportunity for a
dynamic and enthusiastic individual to join our team at The Ritz London within the
Housekeeping Department as a Head Housekeeper.

Our Head Housekeeper plays a crucial
role in maintaining the high standards of our Housekeeping Department.
Responsibilities for this role include overseeing the Floor Housekeepers,
preparing room lists for Room Attendants, checking all VIP rooms, and ensuring
all guest rooms and public areas under their care are kept up to the company’s
standards by conducting daily spot checks. The Head Housekeeper should have a
dedication to excellence that ensures our guests experience the highest levels
of quality and service during their stay.

The structure of the team is as follows:

• Deputy Executive Housekeeper
• Head Housekeeper (Team of 3)

ENTRY
REQUIREMENTS

• Relevant
  experience in a 5* property is essential
• Excellent
  customer service and team management skills
• Possess the
  ability to work under pressure and have strong organisational skills
• Great command
  of the English language, both spoken and written
• Display a
  polite and professional attitude to internal and external guests

OUR
BENEFITS

• Highly
  competitive salary within the luxury London Hotel sector
• Instant reward
  and recognition scheme
• 28 holidays
  (including bank holidays)
• Employee
  discount scheme for Ritz goods and external providers
• Free laundry
  service for tailored uniform
• Social events
  and activities
• Season ticket
  loan
• CODE
  Hospitality App
• Wellness
  treatments: massage, chiropody and more
• Employee
  mental health assistance helpline
• Training Fund
  Assistance

Eligibility: In line with the
requirements of the Asylum & Immigration Act 1996, all applicants must
either be eligible to live and work in the UK or must obtain permits to work in
the UK or must obtain permits to work in the UK prior to application.
Documented evidence of eligibility will be required from candidates as part of
the recruitment process.

Due the high volume of applicants, if
you have not heard from us within 10 days, please consider your application to
be unsuccessful.