Head Housekeeper

Hosco; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hotel brand in London is seeking a Head Housekeeper to lead their Housekeeping Team. Responsibilities include managing cleaning standards, liaising with suppliers, and overseeing budgets. Candidates should have supervisory experience and a good command of English, with a willingness to learn. The role offers various perks including career development opportunities and relocation assistance.

Benefits

Career development opportunities

Travel allowance for commuting

Employee Assistance Programme

Refer a Friend bonus

Special staff rates for accommodations

Qualifications

• Previous supervisory or managerial experience is essential.
• Ability to lead and develop teams effectively.
• Strong command of English; second language is a plus.

Responsibilities

• Lead and manage the Housekeeping Team and outsourced workers.
• Organize and supervise cleaning services within the property.
• Manage budgets related to supplies and staffing.

Skills

Team leadership

Budget management

Guest experience enhancement

IT systems familiarity

Job description

Overview

About the job. Citadines Trafalgar Square is seeking a confident Head Housekeeper to become part of our Team. Our properties operate 24/7; therefore, the department works on an early and late shift, on a rotating basis. You will report to the Residence Manager, supporting towards providing our guests with memorable experiences of the city.

Starting time: Immediate start.

Salary discussed at venue. Department: Housekeeping. Language required: English.

Responsibilities

• Lead the Housekeeping Team, managing both employees and external workers through outsourced partners, ensuring that the standards of cleaning, hygiene, stock control and staffing are maintained.
• Plan, organize and supervise the cleaning services within the property.
• Deal with suppliers, trade associations, outsourced partners, ensuring linen, uniform, consumable and staff costs are within budget.
• Be responsible for departmental communications.
• Manage reporting and budget for the Housekeeping Team.

Qualifications & Requirements

• Previous supervisory or managerial experience.
• Ability to lead and develop teams.
• Ability to bring the guest experience to life throughout the hotel.
• Willingness to learn and work with IT systems quickly.
• A good command of English is essential; a second language is advantageous.
• Experience: Required.

What we offer

• Genuine career opportunities within our business.
• Valuable on-the-job training, access to our digital online learning platform and other learning and development opportunities.
• A travel allowance for every day you work to contribute to commuting costs.
• A PERKBOX subscription with benefits, retail discounts and savings from day one.
• Employee Assistance Programme.
• Refer a Friend bonus. Employee Recognition Awards Ceremony and company team activities.
• Probation completion: a special staff rate when staying in our European properties.
• Staff incentives when you and your team perform.
• If relocating: 30 days of relocation accommodation within one of our properties while you find permanent lodging.

About Us

Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Trading as: Citadines by The Ascott Limited.

Experience: Required • Employment: Full-time • The company states: The position is based in the Housekeeping department. Language: English.

Notes

About Hosco: Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to professionals around the world.