Head Housekeeper

De Vere; Gloucester; On-site; GBP 39,000 - 43,000; Full time

Benefits offered by this job

Bonus scheme

Birthday day off

Staff rates £50 for overnight stays

Free meals on duty

Leisure club access

Annual two-night stay

30+ days holiday

Life Assurance

Job summary

De Vere Tortworth Court is seeking an Executive Head Housekeeper to set and maintain the highest housekeeping standards across bedrooms and public areas. You will lead a team, plan rotas, manage stock and costs, and work with colleagues across the hotel to ensure guest rooms are immaculate.

You will oversee equipment and linen, foster a warm team culture, and have opportunities to act as Duty Manager when needed. The role offers a competitive salary and benefits package.

Qualifications

• Hotel housekeeping management experience in a hotel environment.
• Strong communication and motivational leadership skills.
• Excellent time management and ability to plan rotas.
• Great eye for detail and high standards.
• Familiar with IT systems; Opera or Fourth Hospitality experience helpful.

Responsibilities

• Set and maintain high housekeeping standards across the hotel and public areas.
• Lead and develop a team of Supervisors, Housekeeping Assistants, Linen Porters and Public Area Cleaners.
• Plan rotas and schedules to meet hotel needs and ensure the team is in the right place.
• Oversee housekeeping equipment and linen, monitor stock levels and manage costs.
• Support wider hotel operations and act as Duty Manager when required.

Skills

Leadership

Communication

Time management

Detail oriented

Tools

Opera

Fourth Hospitality

Job description

As our Executive Head Housekeeper you'll be responsible for setting and maintaining high standards across the Housekeeping department, making sure our bedrooms and public areas are beautifully presented and ready to welcome our guests. Your eye for detail will help ensure our guests enjoy meticulously clean rooms and memorable moments throughout their stay. You'll also oversee housekeeping equipment and linen, making sure the team has everything they need while maintaining suitable stock levels and managing costs effectively. Leading a team of Supervisors, Housekeeping Assistants, Linen Porters and Public Area Cleaners, you'll lead by example and create a warm and supportive working environment where colleagues feel appreciated. Building genuine relationships with your team will be an important part of your role. You'll bring organisation and a calm approach to the day-to-day running of the department, planning rotas and schedules around the needs of the hotel and making sure the team is in the right place at the right time. You'll work closely with colleagues across the hotel and will also support the wider team by acting as Duty Manager when required.

Are you an experienced Hotel Housekeeping Manager looking for your next opportunity? Do you have a great eye for detail and enjoy leading and developing a team?,

• You'll have previous housekeeping management experience within a hotel environment, ideally in a similar property or role.
• You'll be a confident and supportive leader, with strong communication skills and the ability to motivate and bring out the best in your team.
• You'll be well organised, with good time management skills and the ability to prioritise tasks, manage schedules and plan rotas around operational needs.
• You'll have a great eye for detail and take pride in maintaining consistently high standards.
• You'll be comfortable using IT systems. Previous experience with Opera or Fourth Hospitality would be helpful, although it's not essential.
  De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Atrium, 2 Restaurants and bars and a Leisure Club & Spa offering treatments.

Your commute: we're just a short way from J14 of the M5 and 20 mins from Bristol Parkway station, and commutable by car from Bristol, Cheltenham, Cirencester, Stroud and the southern Cotswolds.

At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

The role offers a salary range of £39.000 - £43,000 per annum, dependent on experience, which includes the hotel service charge, along with our excellent De Vere benefits including an annual complimentary two night stay, £50 B&B staff rates for any additional stays and free use of our leisure facilities.

The Pay & Benefits: At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That's why we are proud to offer the following benefits for the role of Head Housekeeper.

• £39,000 - £43,000 per year (inc restaurant service charge)
• Bonus Incentive Scheme with the opportunity to earn up to 10% of salary based on business performance.
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• A share of the Hotel Service Charge to help boost your earnings and reward you for the service you deliver
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• 31 days holiday each year (increasing annually up to 33 days)
• Venue closure over the Christmas period allowing you time off to enjoy the festive season
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.