Head Housekeeper

WGC; City of Edinburgh; On-site; GBP 35,000; Full time

Job summary

An established industry player in hotel services is seeking a Head Housekeeper to enhance guest experiences through effective team management and operational efficiency. This role offers a fixed hours contract with a focus on career progression, including a generous training budget of up to £10,000 annually. As a Head Housekeeper, you will lead a dedicated team, ensuring high standards of cleanliness and guest satisfaction while adhering to health and safety policies. Join a company committed to diversity and inclusion, and take the next step in your career with excellent opportunities for advancement.

Benefits

Life Insurance

Free access to Doctor and Legal helpline

Counselling/Wellbeing Support Service

Training budget up to £10,000

Discounts from top retailers

Discounted hotels and flights

Employee Assistance Programme

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Qualifications

• Experience in a housekeeping environment is essential.
• Ability to deliver consistent service in challenging settings.

Responsibilities

• Improve productivity and efficiency of room cleaning.
• Recruit, train, and manage housekeeping team performance.
• Analyze guest data to plan resources effectively.

Skills

Team Management

Guest Satisfaction

Health and Safety Compliance

Resource Planning

Problem Solving

Education

Experience in Housekeeping

Job description

voco Edinburgh - Royal Terrace, Voco Edinburgh Royal Terrace, 18 Royal Terrace, Edinburgh, EH7 5AQ

Rate:

£35,000 | Hours: Guaranteed Hours Each Week

Benefits:

• Fixed hours contract available
• Flexible hours to suit you
• Life Insurance
• Free access to Doctor and Legal helpline
• Counselling/Wellbeing Support Service
• Discounts from 50 top retailers
• Training budget of up to £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day-to-day running of the housekeeping department.

In return, WGC offers an industry-leading package and is passionate about career progression; we’ll work with you to develop a career plan that includes training, mentoring, and extensive experience outside your current skill set, providing excellent opportunities for advancement.

WGC will provide an annual training allowance of up to £10,000, which can be used on approved apprenticeships and accredited training courses, including English, Maths, IT, and more.

Additional Benefits:

• Life Insurance
• Discount Store with discounts from ASDA, O2, and more
• Discounted hotels and flights
• Employee Assistance Programme, including HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Your role will include:

• Improving productivity and efficiency of room cleaning
• Analyzing guest data to plan resources and materials required
• Maintaining strong relationships with GM, Executive Housekeeper, Hotel Team, Housekeeping team, and suppliers
• Identifying ways to improve Guest Satisfaction
• Adhering to Health and Safety policies, keeping work areas neat and organized, including COSHH and Manual Handling
• Recruiting, training, managing, and monitoring team performance
• Delivering and exceeding financial targets
• Managing expenditure and payroll to meet budgets
• Participating in training to enhance skills and performance
• Solving routine challenges on the job

If you have experience working in a housekeeping environment, can deliver consistent service in challenging settings, and seek career development opportunities, apply now.

We value diversity, equity, and inclusion, and are committed to fair treatment for all. We welcome applicants from all backgrounds and prioritize behaviors over qualifications or experience. We are proud to be a Disability Confident Employer; please inform us if you require support or reasonable adjustments during the application or interview process.