Head Housekeeper

TN United Kingdom; Canterbury; On-site; GBP 25,000 - 35,000; Full time

Job description

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Position: Head Housekeeper

Location:The Falstaff in Canterbury

Job Type: Full-Time

Salary: Competitive, based on experience

About Us:

At The Falstaff Hotel, we take pride in offering our guests a comfortable and memorable stay. Our charming 50-room hotel is looking for an experienced and dedicated Head Housekeeper to lead and maintain the cleanliness of our guest rooms and public areas, ensuring we continue to exceed guest expectations.

Key Responsibilities:

1. Oversee the daily housekeeping operations for all guest rooms, corridors, and public spaces.
2. Manage, train, and schedule a team of housekeeping staff, ensuring high standards of cleanliness and efficiency.
3. Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance standards are met.
4. Maintain inventory of cleaning supplies and equipment, ensuring that stock levels are adequate.
5. Work closely with the front desk and maintenance teams to ensure seamless guest experience.
6. Handle guest complaints and requests in a professional and timely manner.
7. Monitor housekeeping budgets and control costs related to labor and supplies.
8. Ensure adherence to health, safety, and COSHH regulations.
9. Report any maintenance or repair issues to the maintenance team and ensure prompt resolution.

Requirements:

1. Proven experience in a housekeeping management role, preferably within a hotel environment.
2. Strong leadership and team management skills.
3. Ability to work well under pressure and in a fast-paced environment.
4. Excellent organisational and time management skills.
5. A keen eye for detail and high standards of cleanliness.
6. Strong communication skills and the ability to handle guest concerns diplomatically.
7. Flexibility to work weekdays and weekends.
8. Knowledge of housekeeping equipment and cleaning products.

Benefits:

1. Generous discounts on food and accommodation at our sister hotel in nearby Rye.
2. 5.6 weeks’ holiday per year pro rata.
3. Being part of a friendly and passionate team.

Diversity:

The Falstaff, Canterbury is proud to be an equal opportunities workplace that seeks to recruit, develop, and train the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientation, as well as parents, students, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the position. Experience is not essential; we are seeking creative people with a “can do” attitude and commitment to what we do.