Head Housekeeper

Connaught Care Collection; Bishop's Stortford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pay enhancements for Bank Holidays

Free on-site meals

Free uniform

Free DBS check

Annual Pay Reviews

Continuous training and progression

Job summary

Connaught Care Collection seeks a meticulous Head Housekeeper to lead our housekeeping team across a luxury care home group. The role emphasizes five-star cleanliness, guest-ready spaces, and compassionate, resident-centered service.

You will inspire the team, uphold infection control and safety standards, and partner with management to deliver a calm, dignified living environment that reflects our commitment to quiet luxury and outstanding hospitality.

Qualifications

• Experience leading housekeeping teams in care, hotel, or hospitality settings.
• Keen eye for detail and commitment to calm, clean, and welcoming environments.
• Ability to lead by example, motivate teams, and take pride in every space.
• Strong organisational skills and a proactive, can-do mindset.
• Belief that dignity lives in the details—fresh sheets and polished spaces.

Responsibilities

• Lead, train and motivate the housekeeping team to maintain the highest standards of cleanliness, presentation, and hygiene.
• Ensure bedrooms, communal areas and facilities reflect a five-star standard of care and hospitality.
• Manage laundry services with care and prompt handling of resident garments.
• Conduct regular audits and quality checks to ensure standards are met and exceeded.
• Maintain COSHH, infection control and health & safety compliance across all housekeeping operations.
• Collaborate with General Manager and care staff to support a seamless resident experience.
• Build warm relationships with residents and understand their preferences.

Skills

Leadership

Attention to detail

Organisational skills

COSHH & infection control

People management

Job description

Some people clean. You create calm, pride, and the quiet luxury of everything being exactly where it should be and spotless.

We’re looking for a meticulous, standards-driven Head Housekeeper to lead our housekeeping team at Connaught Care—a luxury, all-inclusive care home group where every cushion, corridor, and carefully folded towel speaks volumes about the care we provide.

With six beautifully designed homes already open and six more in development, Connaught is redefining what care looks and feels like. Our residents don’t just live in our homes—they belong in them. And your role is to make sure every space reflects that sense of belonging, comfort, and quiet dignity.

What You’ll Be Doing:

Lead, train and motivate the housekeeping team to maintain the highest standards of cleanliness, presentation, and hygiene

Ensure all bedrooms, communal areas, and facilities reflect a five-star standard of care and hospitality

Manage laundry services with care and precision, ensuring resident garments are handled respectfully and returned promptly

Conduct regular audits and quality checks to ensure standards are consistently met and exceeded

Maintain COSHH, infection control and health & safety compliance across all housekeeping operations

Work closely with the General Manager, all Heads of Departments and care staff to support a seamless resident experience

Build warm, trusting relationships with residents—understanding their preferences and personal touches

What You’ll Bring:

Previous experience in housekeeping leadership—ideally in a care, hotel, or hospitality setting

A keen eye for detail and a passion for making environments feel calm, clean and welcoming

The ability to lead by example, motivate your team, and take pride in every space you oversee

Strong organisational skills and a proactive, can-do mindset

A genuine belief that dignity lives in the details—fresh sheets, folded towels, polished mirrors, and a home that always feels ready for guests

Why Connaught?

Because in a Connaught home, luxury isn’t loud—it’s felt. In the scent of fresh linen, the gleam of polished floors, and the comforting familiarity of a well-kept room.

As Head Housekeeper, you’ll be part of a team that values your standards, your leadership, and the pride you take in every detail. You’ll work in a stunning environment, with full support, structured training, and a leadership team that sees housekeeping as essential—not secondary.

You’ll help our residents Live a Life More Extraordinary—starting with the place they wake up in every morning.

If you believe that true hospitality is in the quiet details, and that every resident deserves a space they’re proud to call home—we’d love to hear from you.

Benefits Include:

• Pay enhancements for Bank Holidays
• Free on-site meals
• Free uniform
• Free DBS check
• Annual Pay Reviews
• Continuous training and progression opportunities
• Annual Health Checks for all staff
• Salary sacrifice schemes including Pension, Childcare, Grocery, EV, and more.
• A personalised financial well-being platform
• Access to a 24/7 GP
• An enhanced EAP with up to 10 free counselling sessions
• Life insurance of up to 4X your salary
• Access to digital cognitive behavioural therapy
• Personalised Life and Leadership coaching
• YuLife rewards - get rewarded to meditate, do puzzles, and exercise
• An extra day of annual leave for birthdays
• The option to purchase up to five additional days of annual leave through our salary sacrifice scheme

....and more!

***All applicants must be able to demonstrate their right to live and work in the UK***

***We cannot sponsor***

Due to the nature of the role, this position is subject to an Enhanced Disclosure and Barring Service (DBS) check.

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Reference
connaughtcarecollectioncareers/TP/129/706