Head Host, Malmaison

TN United Kingdom; York; On-site; GBP 52,000; Full time

Job summary

Join a vibrant and dynamic hospitality team as the Head Host at the luxurious Sky Bar, SORA, in Malmaison York. This permanent role offers a competitive hourly wage and the chance to be the face of an exciting venue, ensuring guests receive exceptional service while managing the flow and reservations. With a focus on customer satisfaction, you'll collaborate with the Front Office team to create memorable experiences. Enjoy a range of benefits, including discounted stays and dining, as well as opportunities for professional development. If you're passionate about hospitality and eager to make a difference, this could be your next great adventure.

Benefits

Discounted staff room rates

50% off for friends and family

35% dining discount

Fully funded apprenticeship programs

High street discounts

Cycle-to-work scheme

Healthcare plans

Referral bonuses

Complimentary stays on anniversaries

Participation in wellness campaigns

Qualifications

• Experience in customer service, preferably in high-volume restaurants or bars.
• Excellent communication skills.
• Organized, bubbly, and meticulous personality.

Responsibilities

• Manage guest flow and reservations for SORA.
• Ensure high standards of customer service are maintained.
• Coordinate with team members and management.

Skills

Customer Service

Communication Skills

Organizational Skills

Job description

Job Title: Head Host at Sky Bar, Malmaison York

Join us at Malmaison York as a Head Host for our exciting new Sky Bar, SORA. This is a permanent position offering £12.77 per hour for 40 hours a week, located in York.

About the Role

As Head Host, you will manage guest flow into SORA, our luxurious Sky Bar, ensuring an optimal guest experience and effective use of space. You will be the face of our venue, providing excellent customer service and liaising with the Front Office team and management to make each shift successful.

Responsibilities

1. Manage guest flow and reservations for SORA.
2. Ensure high standards of customer service are maintained.
3. Coordinate with team members and management.
4. Handle guest inquiries via phone, email, and in person.

Qualifications

• Experience in customer service, preferably in high-volume restaurants or bars.
• Excellent communication skills.
• Organized, bubbly, and meticulous personality.

Benefits

• Discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality.
• 50% off the best available rate for friends and family.
• 35% dining discount in our brasseries and bistros.
• Fully funded apprenticeship programs.
• High street discounts, cycle-to-work scheme, healthcare plans, referral bonuses, and more.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries with dinner, bed, and breakfast.
• Participation in wellness campaigns and sustainability initiatives.

We are an equal opportunities employer and welcome applications from all qualified candidates.

Interested? Click Apply Now!