Head Host

Malmaison; York; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join the team at Malmaison York as a Head Host for the exciting opening of the new Sky Bar. In this role, you will enhance guest experiences while leveraging your exceptional customer service skills in a vibrant, upscale environment offering stunning views and competitive pay.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Wellness Campaign Days

Instant access to earned pay with Wagestream

Qualifications

• Experience in customer service, ideally in high volume restaurants/bars.
• Excellent communicator, comfortable with guest inquiries.
• Enthusiastic, bubbly, organized, and meticulous.

Responsibilities

• Manage guest flow into the Sky Bar for an optimized experience.
• Liaise with Front Office and SORA management for shift success.

Skills

Communication

Customer Service

Organizational Skills

Job description

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Rate of Pay / Hours: £12.77 per hour, 40 hours a week.

Contract: Permanent

Location: York

Shout it from the rooftops! Quite literally. We are so excited to prepare the opening of our one of a kind Sky Bar at Malmaison York.

Think luxurious and comfortable loungers, lanterns, beautiful trees, Champagne, cocktails and food platters. Then add the stunning views of York Minster, while watching the sunset and you’ll have the perfect working environment.

Shout it from the rooftops! Quite literally. We are so excited to prepare the opening of our one of a kind Sky Bar at Malmaison York.

Think luxurious and comfortable loungers, lanterns, beautiful trees, Champagne, cocktails and food platters. Then add the stunning views of York Minster, while watching the sunset and you’ll have the perfect working environment.

We’re looking for enthusiastic, bubbly, organised and meticulous individuals, with an interest in excellent customer service skills.

As Head Host you will be managing the flow of guests into SORA our brand new Sky Bar in order to optimise their experience whilst making effective use of the space.

You will have experience of working within customer service and ideally high volume restaurants/ bars.

You will be an excellent communicator and comfortable dealing with guest enquiries via telephone, email and face to face. Liaising with the Front Office team and SORA management you will be an integral part of making each shift a success.

IND1

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work withWagestreamgiving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offercomplimentary stayson your 1st, 3rdand 5thanniversary with Dinner, Bed & Breakfast
• We are a proud sponsor ofThe Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.