Head Host

Rosewood Hotel Group; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Head Host to redefine luxury dining experiences in Mayfair. In this pivotal role, you will lead the hosting team, ensuring every guest feels welcomed and valued. Your leadership will set the tone for exceptional hospitality, as you manage reservations and coordinate with restaurant teams to create memorable moments. This is an exciting opportunity to be at the forefront of a luxury hotel opening, where your passion for service will shine. If you thrive in dynamic environments and are dedicated to creating unforgettable experiences, this role is perfect for you.

Qualifications

• Experience in a guest-facing role in luxury hospitality.
• Strong organizational skills and ability to manage reservations.

Responsibilities

• Lead the hosting team for a seamless guest arrival experience.
• Manage reservations efficiently while ensuring exceptional service.
• Train hosts to uphold the highest standards of luxury hospitality.

Skills

Guest Service

Organizational Skills

Leadership

Hospitality

Education

Experience in luxury hotel or high-end restaurant

Job description

The Chancery Rosewood – opening Summer 2025, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As Head Host, you will be the face of our dining experiences, creating a warm and inviting atmosphere for every guest. You will lead the hosting team, ensuring seamless service, personalized welcomes, and effortless coordination of reservations. Your role is to set the tone for exceptional hospitality, making every arrival and departure a memorable moment.

Key Responsibilities

• Lead the hosting team, ensuring a seamless and professional guest arrival experience.
• Manage reservations efficiently, optimizing table allocations while maintaining exceptional guest service.
• Greet guests warmly, recognizing returning visitors and personalizing their experience.
• Coordinate closely with the restaurant and bar teams to ensure smooth service flow.
• Train and mentor hosts to uphold the highest standards of luxury hospitality.

About You

• Experience in a host or guest-facing role within a luxury hotel or high-end restaurant.
• A natural ability to make guests feel welcome with confidence and warmth.
• Strong organizational skills and the ability to manage reservations efficiently.
• A proactive leader who thrives in a fast-paced, dynamic environment.
• Passionate about luxury service and creating unforgettable guest experiences.

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.