Head Governance & Oversight, Corporate Client Servicing

Aplaro Ltd; Knutsford; On-site; GBP 90,000 - 140,000; Full time

Job summary

Barclays is seeking a Head of Governance & Oversight within Corporate Client Servicing to lead the governance and oversight across the function, providing challenge, insight and direction on risk, control and quality matters.

You will work closely with senior stakeholders to influence priorities and strengthen a client-focused servicing model, driving strategic governance initiatives and ensuring compliance with regulatory standards.

Qualifications

• Experience in governance and risk oversight within corporate client servicing or similar environments.
• Ability to lead cross-functional teams and drive policy implementation.
• Proven track record in advising senior management on risk, controls and governance.

Responsibilities

• Lead governance and oversight activity across Corporate Client Servicing, ensuring alignment with risk controls and quality standards.
• Collaborate with senior stakeholders to challenge, provide insight, and strengthen the governance culture.
• Develop and manage reporting on control performance and escalation of incidents.

Skills

Leadership

Governance

Risk management

Stakeholder engagement

Job description

Job Description Purpose of the role

To monitor quality standards and policies and support the implementation of these across all operational processes. To collaborate with control owners to execution Risk Control Self Assessments (RSCA) that measure the effectiveness of controls.

Accountabilities

Identification of regulatory trends and industry developments that may impact the banks operations. Support the implementation of quality standards and policies by collaborating across all operational teams and processes. Development of reports and presentations on control performance and communicate findings to internal senior stakeholders. Participation in projects and initiatives aimed to improve control efficiency and effectiveness. Collaboration with Control Owners to develop and manage RCSA to monitor design effectiveness, appropriateness of controls, compliance to regulatory requirements and identify areas for improvement. Support operational teams with the formal escalation and management of incidents, departmental procedures, record management and controls testing.

Vice President Expectations

To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escal ... If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. This is a high-profile leadership role in Corporate Client Servicing, offering visibility, broad exposure and the opportunity to shape the governance and oversight agenda. Working closely with senior stakeholders, you will influence priorities, provide effective challenge, and help strengthen a safe, well-controlled, client-focused servicing model. As Head of Governance & Oversight, you will lead the oversight environment across Corporate Client Servicing, providing challenge, insight and direction on risk, control and quality matters. The role offers broad senior stakeholder exposure, the opportunity to influence strategic priorities, and a key part in strengthening the governance culture across the function. Accountabilities Lead governance and oversight activity across Corporate Client Servicing, ensuring ali

The four LEAD behaviours are:

• L – Listen and be authentic
• E – Energise and inspire
• A – Align across the enterprise
• D – Develop others