Head Dough Maker

Arcade; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Refer a friend bonus

50% off food in our restaurants

50% off food in Arcade restaurants

Access to counselling and wellbeing

Hospitality Action support

Job summary

Gracey's Pizza in London and Hertfordshire is seeking a Head of Dough to lead the pizza operation, own the dough programme, and ensure exceptional quality, consistency and pace across services. You’ll manage fermentation, production and presentation while upholding the highest standards of food safety and cleanliness.

Reporting to the Head Chef, you will train and develop Pizza Chefs, forecast dough needs, reduce waste, collaborate with Front of House to deliver an outstanding guest experience,

Qualifications

• Experience leading a pizza section or dough programme in a high-volume restaurant.
• Knowledge of dough fermentation, hydration and pizza production techniques.
• Experience training and developing kitchen teams.
• Excellent understanding of HACCP, food safety and allergen management.
• Strong organisational skills with great attention to detail.
• A calm, positive attitude and the ability to perform under pressure.
• A genuine passion for quality ingredients and exceptional hospitality.
• A passion for food, cooking and genuine interest in pizza making.
• Pride in presentation and consistency.

Responsibilities

• Leading all aspects of dough production, fermentation, storage and quality control.
• Ensuring every pizza is prepared to recipe and presented consistently.
• Driving exceptional service standards during busy services.
• Training, coaching and developing Pizza Chefs and junior team members.
• Maintaining outstanding food safety, hygiene and allergen compliance.
• Managing stock, forecasting dough production and reducing waste.
• Working closely with the Head Chef to improve operations and support team performance.
• Collaborating with Front of House to deliver an outstanding guest experience every service.

Skills

Pizza dough

Dough fermentation

Kitchen leadership

Food safety

Allergen management

Staff training

Job description

Join Our Kitchen Team — Mastering The Art Of Pizza & Igniting The Kitchen With Energy!

About Gracey's At Arcade

We’re a growing pizza business bringing bold & characterful pizzas to the people of Hertfordshire & London and have carved a reputation for serving up distinctive Italian-American style crispy pizza pies.

From our respected St Albans pizzeria - where it all began - and our London kitchens reside in the buzzing Arcade food halls we serve up thin, crispy pies made with an exceptional level of craft & care. We’re all about flavour, consistency, and creating a workplace where people enjoy coming in every day.

If you're passionate about naturally fermented dough, thrive in fast-paced kitchens, and love developing people as much as crafting outstanding pizza, we'd love to hear from you.

About The Role

As Arcade's Head of Dough for Gracey's Pizza, you will lead the pizza operation and take ownership of the dough programme, pizza section and service standards. Reporting to the Head Chef, you will ensure exceptional food quality, consistency and pace of service while developing your team and maintaining the highest standards of food safety, cleanliness and operational excellence.

You’ll Be Responsible For

• Leading all aspects of dough production, fermentation, storage and quality control.
• Ensuring every pizza is prepared to recipe and presented consistently.
• Driving exceptional service standards during busy services.
• Training, coaching and developing Pizza Chefs and junior team members.
• Maintaining outstanding food safety, hygiene and allergen compliance.
• Managing stock, forecasting dough production and reducing waste.
• Working closely with the Head Chef to improve operations and support team performance.
• Collaborating with Front of House to deliver an outstanding guest experience every service.

We’d Love To Hear From You If You Bring

• Previous experience leading a pizza section or dough programme in a high-volume restaurant.
• Strong knowledge of dough fermentation, hydration and pizza production techniques.
• Experience training and developing kitchen teams.
• Excellent understanding of HACCP, food safety and allergen management.
• Strong organisational skills with great attention to detail.
• A calm, positive attitude and the ability to perform under pressure.
• A genuine passion for quality ingredients and exceptional hospitality.
• A passion for food, cooking and genuine interest in pizza making.
• Pride in presentation and consistency.

We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds.

Working At Arcade

Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

At Arcade, we’re more than just a restaurant group... We’re a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast-moving, and truly unique in the hospitality industry.

Benefits Of Being Part Of The Team

• Refer a friend bonus
• Internal wage advance facility to instantly access the wages you’ve earned
• A restaurant recognition budget for Birthday goodies and career milestones
• 50% off food in our restaurants for you and your loved ones
• 50% off food in JKS restaurants within Arcade for you and your loved ones
• Access to counselling, remote GP/physio services, legal advice and more through
• Hospitality Action 24 hours a day, 365 days of the year
• Summer and Christmas team parties where we all down tools and have some fun!