Head Concierge - Pre-Opening, St Regis London

St. Regis Hotels; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A luxury hotel brand in London is seeking a Head of Concierge to lead the concierge team and craft unforgettable guest experiences. Responsibilities include delivering personalized service, curating bespoke experiences, and maintaining high service standards. The ideal candidate will have significant experience in luxury hospitality and strong knowledge of London's offerings. This role offers the opportunity to shape the future of the hotel's luxury service culture.

Qualifications

• At least 2 years of experience in guest services, front desk, or a related area.
• 3-5 years of experience in a luxury hotel environment with proven leadership.
• Pre-opening experience is highly desirable.

Responsibilities

• Lead the concierge team in delivering personalized service.
• Curate bespoke experiences and build partnerships with top providers.
• Ensure VIP guests receive tailored attention.

Skills

Exceptional communication

Strong knowledge of London's cultural, culinary, and lifestyle offerings

Problem-solving

Interpersonal skills

Education

High school diploma or GED

2-year degree in Hospitality, Hotel & Restaurant Management, Business Administration

Job description

As Head of Concierge, you will be instrumental in crafting unforgettable guest experiences from the very beginning. This is a unique opportunity to lead the concierge function during the hotel's pre-opening phase, establishing world-class service standards and building a team that embodies the spirit of St. Regis.Key ResponsibilitiesGuest Experience & Service Excellence

• Lead the concierge team in delivering personalized, anticipatory service that exceeds guest expectations.
• Curate bespoke experiences and build partnerships with London's top restaurants, cultural institutions, and luxury service providers.
• Ensure VIP and repeat guests receive tailored attention and seamless service throughout their stay.
• Maintain deep awareness of guest preferences, daily operations, and special events to ensure flawless execution.
Operational Leadership
• Oversee day-to-day concierge operations, ensuring alignment with brand standards and financial goals.
• Develop and implement concierge protocols, guest service strategies, and team goals.
• Maintain a comprehensive database of local attractions, services, and vendors to support guest requests.
• Collaborate with other departments to ensure guest needs are anticipated and met across all touchpoints.
Team Development & Culture
• Inspire and mentor the concierge team, fostering a culture of excellence, trust, and collaboration.
• Serve as a role model for service behavior and professional conduct.
• Provide coaching, feedback, and support to ensure continuous improvement and high performance.
  
  High school diploma or GED with at least 2 years of experience in guest services, front desk, or a related area.
OR
• A 2-year degree in Hospitality, Hotel & Restaurant Management, Business Administration, or a related field.
• 3-5 years of experience in a luxury hotel environment, with proven leadership in concierge or guest services.
• Strong knowledge of London's cultural, culinary, and lifestyle offerings.
• Exceptional communication, problem-solving, and interpersonal skills.
• Pre-opening experience is highly desirable.
  
  Opening soon in the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. Located on Bond Street within a meticulously restored historic building, this landmark hotel will set a new standard in luxury hospitality. With its signature butler service, refined interiors by Richmond International, and a seamless blend of heritage and modern elegance, The St. Regis London is poised to become a destination of choice for global tastemakers, dignitaries, and discerning travelers.The Role, This is more than a role-it's a chance to shape the legacy of one of the world's most iconic hospitality brands in one of its most exciting new locations. Be part of a team that defines luxury, crafts unforgettable moments, and sets new standards in guest experience.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.
Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. St. Regis Hotels