Head Concierge - London, W11

Encore; London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A luxury residential development in London seeks a Head Concierge to deliver outstanding customer service and manage on-site staff. The ideal candidate will have experience in the residential property industry and excellent communication skills. This role offers a competitive salary of £35,000, 28 days annual leave, and various employee perks.

Benefits

28 Days Annual leave (Inclusive of Bank holidays)

Cycle to Work Scheme

MediCash

SmartHealth

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience as a Head Concierge (or equivalent) in the residential industry is highly advantageous.
• Experience in a Luxury Hotel/Residential Development is advantageous but not essential.
• Excellent communication skills – both written and verbal.

Responsibilities

• Greet residents and visitors warmly, making them feel at home.
• Address issues promptly, from maintenance to emergencies.
• Support the Building manager with duties as required.

Skills

Customer service

Problem-solving

Team management

Communication skills

Job description

Join Our Team as a Head Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive HeadConcierge to join our dynamic team in an extremely high end development.

If you’re committed to maintaining high standards in a super-prime residential developmentand resolving issues efficiently, this role is perfect for you.

• Location:London, W11
• Annual Salary:£35,000
• Hours/Working Pattern: Monday to Friday, 8am-5pm

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
• Building Management: Supporting the Building manager with duties as and when required as well as being the senior member of staff on site in their absence.
• Team Management: Responsible for supporting, overseeing and managing the work of the Concierge, Maintenance, Cleaners and other on site staff/contractors.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Experience as a Head Concierge (or equivalent)in the residential industry is highly advantageous but experience as a Concierge in the residential property industry is essential.
• Experience in a Luxury Hotel/Residential Development is advantageous but not essential.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 28 Days Annual leave (Inclusive of Bank holidays)
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan