Head Concierge Grosvenor Square

London Marriott Hotel Grosvenor Square; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel in London is seeking a passionate Guest Relations Manager. You will lead a team dedicated to providing warm, personalized service that exceeds guest expectations. This role offers career progression and world-class training opportunities in a luxury environment. The ideal candidate has proven experience in guest service and thrives in delivering exceptional experiences.

Benefits

Competitive salary + 31 days holiday

Private Medical via AXA

Discounts at Gordon Ramsay's Bar & Grill and Lucky Cat

Complimentary meals and dry cleaning

Gym access

Qualifications

• Proven experience in guest service within a high-end hotel environment.
• Ability to lead a team and train new associates.
• Strong communication skills to foster guest relationships.

Responsibilities

• Lead a team committed to exceptional guest service.
• Act as first contact for guests providing personalized recommendations.
• Develop relationships with local partners for enhanced service.

Skills

Guest service experience

Leadership skills

Attention to detail

Job description

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this legacy. With the name that's synonymous with hospitality worldwide, we are proud to invite you to explore a career with Marriott Hotels. Joining Marriott means becoming part of a portfolio of brands under Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

JW Marriott, part of Marriott International's luxury portfolio, features over 100 properties in gateway cities and resort locations worldwide. JW Marriott prioritizes its associates' happiness because happy associates ensure happy guests. Associates are confident, innovative, genuine, intuitive, and carry on the legacy of J. Willard Marriott. Our hotels offer unique work experiences, community, camaraderie, and opportunities for training, development, recognition, and pursuing passions in a luxury setting with a focus on holistic well-being. This is The JW Treatment. By joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an incredible global team, and become the best version of you.

LONDON MARRIOTT HOTEL GROSVENOR SQUARE - PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE

Experience 5-star service at the London Marriott Hotel Grosvenor Square, located in the upscale Mayfair neighborhood, close to Oxford Street, Hyde Park, and iconic landmarks. Our newly refurbished rooms feature marble bathrooms, signature bedding, and amenities. Enjoy views of Grosvenor Square or private gardens; some suites have balconies. Dine at Gordon Ramsay Bar & Grill or sample modern fare at Lucky Cat by Gordon Ramsay. Relax at The Luggage Room, our 1920s-inspired speakeasy bar. Host events in 12,109 sq ft of renovated venue space, including a grand ballroom with natural daylight. As part of Marriott International, with over 7,000 properties in 130 countries, we invite you to start your career journey with Marriott. Your 5-star experience awaits.

We are recruiting a passionate Guest Relations Manager to join our prestigious hotel. Enjoy working with an award-winning team, with career progression and world-class training opportunities. We craft bespoke journeys for our team members.

ARE YOU ELIGIBLE TO WORK IN THE UK?

Due to the points-based immigration system introduced from 01 January 2022, eligibility to work in the UK depends on citizenship and immigration status. Irish citizens, those with indefinite leave to enter or remain in the UK, and EU citizens residing in the UK before 31 December 2020 are eligible. Please check the Home Office website for details.

JOB SUMMARY

Join the heart of hospitality at Grosvenor Square as our Head Concierge. Lead a team committed to delivering warm, personalized service that exceeds expectations. Act as the first contact for guests, providing bespoke recommendations, securing reservations, and anticipating needs with attention to detail. Develop relationships with local partners and ensure seamless communication across departments. Your leadership fosters trust, collaboration, and guest-centered care. We seek individuals with proven guest service experience and a passion for memorable service in a high-end hotel. If you thrive in luxury, this is your moment to shine. Join us at Grosvenor Square to create a remarkable guest experience.

WHAT WE CAN OFFER YOU:

Be part of an award-winning international brand that values your talent. Marriott International offers global opportunities, fabulous benefits, and room for growth. Benefits include:

• Competitive salary + 31 days holiday including bank holidays
• Accommodation Service Charge after probation
• Private Medical via AXA
• Discounts at Gordon Ramsay's Bar & Grill and Lucky Cat
• Rewards and recognition schemes
• Extensive internal and external training
• International career opportunities
• Discounted hotel stays for you and your friends/family
• Professional development
• Complimentary meals and dry cleaning
• Gym access
• Social events and celebrations
• Pension scheme
• High street discounts

#LI-Onsite

At Marriott International, we are committed to equal opportunity employment, valuing diversity and fostering an inclusive environment. We celebrate the backgrounds and talents of our associates and do not discriminate based on protected characteristics.