Head Concierge

IWC Independent Worldwide Consolidators SpA; Manchester; On-site; GBP 30,000; Full time

Job summary

A leading company in luxury living is seeking a Head Concierge in Manchester. This role involves maintaining high building standards, delivering exceptional customer service, and managing building operations. The successful candidate will be self-motivated and possess strong communication skills, contributing to a high-standard living environment.

Qualifications

• Passion for delivering outstanding customer service.
• Ability to communicate effectively with team members and residents.
• Strong time management and prioritisation skills.
• Self-motivated and capable of working independently.

Responsibilities

• Deliver exceptional customer service to residents and guests.
• Manage customer queries and escalate issues when necessary.
• Ensure health and safety compliance throughout the building.
• Oversee front desk operations and perform general admin tasks.

Skills

Customer service

Communication

Time management

Prioritisation

Job description

Are you passionate about providing exceptional service and looking to advance your career? We are seeking a Head Concierge, working within some of the most luxurious residential buildings in Manchester.

With an expanding portfolio and multiple new buildings opening each year, this is a prime opportunity for those interested in progressing their career.

Your Role

As a Head Concierge, you will play a crucial role in ensuring the smooth operation of a building while delivering an outstanding experience for residents. You'll be responsible for maintaining high building standards, conducting regular security checks, ensuring compliance with health and safety regulations, and helping maintain the cleanliness of communal areas.

You will work closely with the building management team to ensure everything runs seamlessly, preparing the property for visitors and showcasing the site at its best. Building strong relationships with residents and offering personalised service.

Key Responsibilities

• Deliver exceptional customer service to residents and guests
• Manage customer queries and escalate issues when necessary
• Ensure health and safety compliance throughout the building
• Maintain cleanliness standards within communal areas
• Oversee front desk operations and perform general admin tasks
• Promote building events
• Prepare for resident move-ins, including creating tenancy agreements
• Assist with rent payments, debt management, and staff scheduling
• Report and address any maintenance issues within the building
• Liaise with contractors for maintenance visits

The ideal candidate will:

• Have a passion for delivering outstanding customer service
• Communicate effectively with team members, residents, and senior team
• Exhibit strong time management and prioritisation skills
• Be self-motivated and capable of working independently
• Present themselves professionally at all times

Shifts between 07:00 - 22:00

Roughly 1:4 Weekends

Basic Salary - £29,500

If you're ready to contribute to a high-standard, luxury living environment and want to grow with a dynamic and expanding company, we want to hear from you!