Head Butler

Marriott International, Inc.; Camden Town; On-site; GBP 45,000 - 55,000; Full time

Job summary

A luxury hotel chain in Camden Town is seeking a Head Butler to lead the Butler Program and ensure exceptional guest experiences. The ideal candidate will have over 4 years of leadership experience in hotel operations and a degree in Hospitality or Business Administration. This role involves managing VIP guests, training team members, and collaborating with various departments. If you're passionate about service excellence, this is the job for you.

Qualifications

• Minimum 4 years of leadership experience in hotel operations.
• Proven leadership in luxury hospitality with a passion for service.
• Pre-opening experience is highly desirable.

Responsibilities

• Lead daily Butler operations, including service and guest management.
• Collaborate with departments to deliver seamless service.
• Mentor and train Butler team members.

Skills

Leadership

Interpersonal Skills

Organizational Skills

Technology Skills

Education

Degree in Hospitality or Business Administration

Job description

Overview

As Head Butler, you will serve as the face of our Butler Program, leading a team of luxury ambassadors who deliver high-touch, personalized, and anticipatory service. You will oversee all aspects of butler operations, ensuring seamless coordination across departments and an uncompromising guest experience.

Responsibilities

• Lead daily Butler operations, including pre-arrival planning, in-stay service, and departure experiences.
• Personally manage VIP guests, building rapport and anticipating needs with discretion and elegance.
• Maintain privacy and confidentiality for high-profile guests.
• Conduct daily briefings, set team goals, and ensure consistent communication.
• Collaborate with Front Office, Housekeeping, Food & Beverage and other departments to deliver seamless service.
• Mentor and train Butler team members to uphold St. Regis standards.
• Manage departmental budgets, staffing, and scheduling to meet financial and operational goals.
• Support recruitment, onboarding, and performance development of the Butler team.
• Lead a flagship team in one of London\'s most iconic locations.

Qualifications

• Degree in Hospitality, Business Administration, or related field.
• Minimum 4 years of leadership experience in Rooms Division or hotel operations.
• Proven leadership in luxury hospitality, with a passion for service and excellence.
• Strong interpersonal, organizational, and technology skills.
• Pre-opening experience is highly desirable.