Head Bartender

Emberwood; Bath; On-site; Full time

Job summary

Join a vibrant new restaurant as the Head Bar Tender, where you will lead the bar team in creating an exceptional cocktail experience. This role involves training, mentoring, and ensuring high standards of service in a dynamic environment. The restaurant, part of a historic hotel, is set to become Bath's premier dining destination. With a focus on guest satisfaction and a supportive team culture, this is an exciting opportunity to make a significant impact in a family-owned establishment that values its people and their development.

Benefits

Free Hotel Breaks

Leisure Passes

Enhanced Maternity and Paternity Leave

Institute of Hospitality Membership

Learning and Development Opportunities

Health Assured Services

Subsidised Learning Courses

Free Meals on Duty

Complimentary On-site Parking

Cycle to Work Scheme

Qualifications

• 3 years experience in hospitality F&B required.
• Excellent customer service and bar knowledge essential.

Responsibilities

• Coordinate and support the bar team for efficient service.
• Oversee cocktail bar and maintain guest satisfaction.

Skills

Customer Service

Bar Knowledge

Training and Coaching

Positive Attitude

Job description

Job Description

Head Bar Tender for new restaurant Emberwood opening at the Francis Hotel Bath, 40 hours per week, evening and weekend availability, £12.95 per hour plus service charge and great benefits

Shifts 5 days out of 7

About Sutton Hotel Collection

As one of the first Georgian buildings to be built in Bath, The Francis Hotel was once home to 18th century architect John Wood the Elder who was the inspiration behind the first Georgian stone buildings of Queen Square, the Royal Crescent and The Circus. The hotel has been a huge part of Bath's history ever since. Working with award-winning interior designers 3DReid, the design concept planned for the hotel and all 98 bedrooms will take inspiration from the Georgian era whilst appreciating all the modern amenities and touches that today's traveller expects.

About the Role

The hotel is embarking on a multi-million-pound transformation; the new all-day brasserie restaurant will be Bath's standout dining experience. Working with the Bar Manager, you will have the opportunity to take Emberwood's bar team through the opening, guiding and coaching in the pre-opening phase. From the opening, the head bartender will lead by example, supporting the bar team and working with all departments within the Restaurant and Bar. As a leader, your guidance and training will help us to realise our goal of creating an approachable but fantastic cocktail experience that Bath residents, tourists, and hotel guests will enjoy.

Requirements

1. 3 years experience in hospitality F&B
2. Excellent customer service, engagement and bar knowledge
3. Comfortable training or coaching bar tenders and bar backs in the team
4. Positive hard-working attitude and a willingness to go above and beyond for the guests
5. Ensuring accuracy in drinks making, bar service, and overall conduct on the bar
6. High personal presentation standards and expectations

Responsibilities

1. Coordinating and supporting the bar tending team to ensure efficient service
2. Overseeing the cocktail bar, snug and lounge areas maintaining standards and guest satisfaction
3. Clearly conveying information to both guests and staff, facilitating smooth running of drinks service
4. Resolving any issues or complaints to maintain guest satisfaction and escalating where necessary
5. Working with the bar manager to set up and deliver cocktail lists, drinks lists and hot beverages solutions
6. Mentoring and training bar staff to maintain high standards of professionalism and service.

Our People

The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us; in turn, we offer exceptional learning opportunities, as well as best-in-class benefits for our team.

Our Benefits

We want to share the Sutton Hotel Collection's values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive when you join us:

1. Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
2. Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
3. Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
4. Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
5. Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
6. Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
7. Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms where appropriate, regular on and off-site social events and celebrations, and a cycle to work scheme.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people; we celebrate human relationships and kinship. We enable our people to make the place.