Head Barista

Restaurant Associates; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality firm in the City of Westminster is seeking an experienced Head Barista to manage operations across two coffee outlets. The role involves overseeing a team of six baristas, ensuring high standards of service, and collaborating on innovative seasonal beverage menus. Ideal candidates will have a strong background in multi-outlet coffee operations, a passion for customer service, and excellent leadership skills.

Benefits

Monday to Friday schedule, no weekends

Contributory pension scheme

Career development programs

Digital GP and healthcare benefits

Travel discounts

Food shopping discounts

Cinema ticket discounts

Cash rewards on spending

Wellness and exercise classes

Discounts for friends and family

Qualifications

• Experience managing multi-outlet or high-volume coffee operations.
• Keen eye for detail and creativity in drink menu development.
• Dedication to operational excellence.

Responsibilities

• Oversee daily operations of 2 coffee outlets.
• Lead and develop a team of 6 baristas.
• Monitor quality and customer feedback.
• Collaborate on seasonal drink menus.
• Manage stock control and training initiatives.

Skills

Customer service excellence

Team leadership

Operational management

Menu development

Job description

We're on the lookout for an experienced and passionate Head Barista to oversee operations across 2 outlets within our site. This is an exciting opportunity for someone who thrives in a fast-paced environment, demonstrates operational excellence, and has a creative flair—particularly in developing standout seasonal hot beverage menus and elevating the customer experience. You'll directly manage six baristas across 2 coffee outlets, ensuring consistent high standards, efficient service, and a positive team culture. We focus on serving guests and creating unforgettable food and drink experiences.

Responsibilities:

1. Oversee the daily operations of 2 coffee bar outlets
2. Lead, support, and develop a team of 6 baristas
3. Optimize resource use and maintain high standards of service, cleanliness, and compliance
4. Collaborate on creative, seasonal drink menus
5. Monitor quality and customer feedback, driving continuous improvement
6. Manage stock control, orders, and waste reduction
7. Develop team schedules and support training initiatives
8. Work with senior leadership on catering strategy and sustainability goals
9. Foster change and seek continuous improvement to enhance customer experience

Team Structure:

• La Place Coffee Bar: 2 Baristas
• C++ Coffee Bar: 4 Baristas

Candidate Profile:

You should be a confident, extroverted, and collaborative leader with a passion for customer service and enthusiasm. Experience managing multi-outlet or high-volume coffee operations is required. A keen eye for detail, customer service excellence, and creative input into drink menu development are key. Experience in sustainability and a passion for innovation in hot beverage service are a plus. Dedication to operational excellence is essential to guarantee top-tier service.

Why Join Us?

Restaurant Associates delivers brilliant hospitality through food, drink, and services. We collaborate with partners and clients to achieve great results, striving for excellence in employee dining and hospitality at some of the UK's leading workplaces, cultural, and heritage destinations.

Benefits:

• Monday to Friday schedule, no weekends
• Contributory pension scheme
• Career development programs
• Digital GP and healthcare benefits
• Travel discounts with TUI, Expedia, Booking.com, and others
• Food shopping discounts
• Cinema ticket discounts
• Cash rewards on spending
• Wellness, mindfulness, and exercise classes
• Discounts for friends and family