HCS Call Centre Administrative Assistant

NHS; Cardiff; On-site; GBP 20,000 - 26,000; Full time

Job summary

A public health organization in Cardiff seeks a Call Centre Administrative Assistant responsible for call support, data entry, and basic administrative tasks. The role requires Welsh language competency at level 3+, as well as experience in a similar environment. Join a dedicated team providing vital transportation services within the NHS.

Benefits

Comprehensive benefits package

Agile working approach

Qualifications

• Proven knowledge of software packages.
• Experience of working in an office environment.
• Experience within an NHS environment.

Responsibilities

• Answer routine and emergency calls.
• Enter information onto logistics planning system.
• Allocate journeys via electronic means.

Skills

Welsh Language Skills

Proven knowledge of software packages

Significant experience in a similar role

Education

Qualifications or Equivalent Experience

Job description

HCS Call Centre Administrative Assistant

To be responsible for call centre support with call answering, and data entry for transport requests.

The post holder will also provide basic administrative support to the Local Health Courier Services (HCS) function ensuring that an efficient and professional service is provided at all times.

Working in line with standard operating procedures, the post holder will undertake basic administrative duties and provide data entry support to fleet and transport scheduling systems on behalf of HCS.

Main duties of the job

The NWSSP Health Courier Service (HCS) has a vacancy for a Call Centre Administrative Assistant at our base in Cardiff on a permanent basis. The role will require a dynamic, forward thinking individual to work in a busy call centre environment. Duties will include answering routine, urgent and emergency calls, entering information onto our logistics planning system and allocating journeys via electronic means and other administrative duties.

The HCS provides the transportation of non-patient items including pathology, medical equipment, medical records, blood and associated blood products etc. This is an exciting opportunity to join a committed developing team.

Welsh Language skills are essential for this role. We are looking for competency level 3+ in speaking, understanding, reading and writing in Welsh. This level is also known as intermediate level. You can check skills your skills level here: Welsh Language Level Descriptors

About us

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit nwssp.nhs.wales/working-for-us/

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Experience

• Proven knowledge of software packages
• Experience of working in an office environment
• Experience within an NHS environment

Qualifications

• Qualifications or Equivalent Experience

Skills

• Welsh Language Skills: Competency Level 3+ in speaking, understanding, reading, and writing.
• Significant experience in a similar role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

HCS Control Centre and Systems Supervisor