HCB Supply Chain Apprentice - Now Hiring!

Henkel; Hemel Hempstead; On-site; GBP 18,000 - 24,000; Full time

Job summary

Henkel is providing an opportunity for three apprentices in their Supply Chain team, focusing on Customer Excellence, Logistics, and Demand Planning. This role will allow candidates to gain practical experience in the industry, work with various systems like SAP and PowerBI, and develop essential skills while being part of a supportive team. Successful applicants will enjoy various perks including flexible working, growth opportunities, and a competitive benefits package.

Benefits

Flexible work scheme with flexible hours

Diverse national and international growth opportunities

Globally wellbeing standards with health programs

Gender-neutral parental leave for a minimum of 8 weeks

Employee Share Plan with matching shares

Performance bonus / incentives

Competitive Pension & Life Assurance

Qualifications

• Strong communication skills for internal and external interactions.
• GCSEs in English and Maths and A-levels at grade C or above.
• Clean UK driving license.

Responsibilities

• Managing customer complaints and working independently.
• Supporting logistics operations like EDI management and key supply chain metrics reporting.
• Assisting in demand reviews and managing product life cycles.

Skills

Communication

Problem Solving

Analytical Skills

Attention to Detail

Education

GCSEs at grade 4/C or above in English and Maths

3 A-levels or equivalent grade C or above

Tools

MS Office

SAP

PowerBI

Job description

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HCB Supply Chain Apprentice - Now Hiring!, Hemel Hempstead

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Client:

Henkel

Location:

Hemel Hempstead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f20775e97f45

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

About this Position

Henkel Consumer Brands HCB hold leading market positions worldwide and its Brand name product business is continuously developing. Operating within both Retail and Professional Industries our Brands and products are used by widely every day. Customer Supply Chain is responsible for the availability of products as well as the flow of goods, from our Local 3PL warehouses to the delivery at our customers. Primary objective of the three Supply Chain units for Henkel Consumer Brands is namely Demand Planning, Customer Excellence and Logistics is to satisfy our customers by the highest possible service level and on-time deliveries. We are looking for three apprentices to join our Supply Chain team in a rotational capacity.

You will embark on 3 functions in rotation: Customer Excellence, Logistics and Demand Planning

Work in close collaboration with our customers & Sales Team in regards of KPI-review, process optimization and steering of projects

Logistics:

Work as an integral member of the logistics team. Will gain experience in both mainstream FMCG logistics (Henkel Consumer Business HCB) and Direct to Consumer/Business parcel network operations (Schwarzkopf Professional). Gaining experience of the industry and contributing to the achievement of cost and service targets.

Demand Planning:

Work as an integral part of Demand planning team, reporting to Project implementation manager. Will get a comprehensive experience in managing downstream supply chain projects. The candidate will get an opportunity to closely collaborate with commercial as well as upstream supply chain operations.

The chosen candidate will get an experience in several systems like SAP, APO DP, PowerBI and MS office.

What you´ll do

• Customer complaints & claims management: customer interaction and ad-hoc analysis during inbound emails; monitoring cases managed in GBS+ (Shared Service Centre)
• Be customers ‘counterpart for solving and negotiating any operational topic/issue related to orders (delays, incidents, returns, prices, invoices, etc…)
• Help drive improvements in the team’s performance
• Accurate allocation of error reason codes
• Using analysis and insight, highlight key trends and possible improvements
• Work within company practice/guidelines and compliance
• Integration within a collaborative team with passion & experience
• Opportunity to work independently, while provided with the necessary team support

Logistics:

• Electronic Data Interface (EDI) management
• Monitoring/Reporting on Key Supply Chain Metrics
• SKP Professional : Returns Management / Urgent shipment coordination

Demand Planning:

• Support in Demand reviews – PowerBI/MS office
• Out of stock report managements
• Supporting Project Implementation Manager in all the steps of project
• Managing product lifecycle in the SAP

What makes you a good fit

• Good communication skills internally and externally
• Good level of system knowledge – MS Office applications (essential), SAP (preferable)
• Able to work calmly under pressure and deliver excellent customer satisfaction
• Ability to multi-task, and identify and focus on key priorities
• Maintain a professional attitude at all times
• GCSEs at grade 4/C or above (or equivalent) in English and Maths
• 3 A-levels or equivalent grade C or above
• Can do attitude with the desire to learn and develop
• Good understanding of commercial and financial awareness
• Proactive, passionate, team player
• Strong communication and interpersonal skills – ability to communicate confidently with key internal stakeholders
• Analytical problem solver with strong attention to detail
• Strong IT skills (especially PowerPoint and Excel)
• Full clean UK driving licence

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Globally wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Performance bonus / incentives
• Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.