HCA - Hope Haven Clinical Team

NHS; Whitehaven; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Whitehaven is seeking a compassionate Healthcare Assistant to join their team. This role involves providing care and support to patients, ensuring high standards of treatment and service. The successful candidate will work flexible hours across multiple clinics, contributing to a new initiative aimed at enhancing mental health services in the community. Candidates should possess relevant qualifications and a commitment to patient care, with opportunities for further training and development.

Qualifications

• Experience in a customer-focused or caring environment.
• Basic literacy and numeracy skills required.

Responsibilities

• Caring for patients, providing treatment and preventative care.
• Supporting administrative tasks like record keeping.

Skills

Effective communication

Interpersonal skills

Compassionate values

Flexibility

Education

NVQ Level 2 and 3 in care

Care Certificate or equivalent

ECDL or equivalent

Job description

We are delighted to be partnering with other health and social care providers in the new initiative HOPE HAVEN at Whitehaven.

We are looking for an HCA to cover 4 clinics per week (6 hrs each, can discuss options).

Hope Haven will be open 24 hrs a day, 7 days a week, providing services under one roof to transform the way mental health care is provided locally. Hope Haven will bring together specialist health, social care, and community services to support mental health and wellbeing in the community.

The aim is to launch this service on a mobile basis as soon as possible.

We are looking for compassionate individuals with a desire to make a difference in the lives of individuals suffering from mental health and wellbeing needs. Knowledge and understanding of MH presentations are important, along with flexibility and enhanced communication skills to work across different organizations, working as part of the new initiative and MDT.

These posts will be offered on a fixed-term contract until March 2026, with hope for further extension past this date.

Should you like to explore additional hours, we also have hours available in some of our other inequality work, such as Asylum clinics and Senhouse Health Matters. Some of these clinics will be held at alternative sites across the Copeland area.

Closing Date: 23rd May 2025

Please ensure you leave a mobile number on your application, as our emails often end up in spam folders.

Main duties of the job

CNTW, Every Turn, Home Group, and ICanWeCan, along with other third sector providers, to support individuals across Whitehaven and Copeland.

Cumbria Health will provide the clinical workforce into this service, offering physical wrap-around care to people attending other services here. This includes GP, ACP, PN & HCA clinics for complex physical issues often associated with mental health presentations, prescribing needs following consultation with a mental health practitioner, medication reviews, and blood tests. We will also offer group educational sessions on topics such as Healthy Hearts, Menopause, and NHS digital access.

This is a new and exciting, evolving service, and we want the successful candidates to be fully engaged in its development.

About us

Cumbria Health places the patient, their family, and their community at the heart of everything we do. We are an award-winning organization, the first out-of-hours organization in the country rated as outstanding by the Care Quality Commission (CQC).

We provide primary healthcare services, both in and out of hours, across Cumbria. We are values-driven, emphasizing inclusivity, staff wellbeing, and development, while striving to provide high-quality services to improve health and wellbeing.

Working for Cumbria Health offers flexible opportunities in location, hours, and working patterns, promoting a great work-life balance. We understand the importance of staff satisfaction and aim to provide a positive working environment through training and social events.

Listen to your heart. Have the work-life balance you'd love.

Job responsibilities

We seek an experienced Healthcare Assistant to join our clinical team. You will perform duties caring for patients, including providing treatment, preventative care, screening, and patient education. You will also support administrative tasks such as record keeping and monitoring equipment levels.

All staff are expected to work according to Cumbria Health Values:

• Clinically Focused: Everything we do is for the patient
• Responsive: We listen and respond quickly in a patient-focused way
• One Team: We work together to provide high-quality, organized, and consistent services, partnering with local trusts
• High Standards: We provide skilled professionals committed to high standards and patient care
• Growth & Sustainability: We aim to thrive and grow with strong roots
• Communities: We connect and engage to meet local needs

Person Specification

Other Requirements

• Experience in a customer-focused or caring environment
• General Practice experience
• NHS experience

Personal Circumstances

• Adaptability to changing service needs
• Approachability
• Self-motivated, enthusiastic, flexible
• Courteous, respectful, helpful demeanor
• Ability to travel

Qualifications

• Basic literacy and numeracy skills
• NVQ Level 2 and 3 in care
• Care Certificate or equivalent
• ECDL or equivalent

Knowledge

• Commitment to maintaining and improving knowledge, skills, and competence for high standards of patient care
• Understanding of confidentiality

Skills and Aptitudes

• Effective communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to follow instructions and provide feedback
• Demonstrate compassionate values and behaviors for dignified care
• Willingness to undertake training
• Ability to perform Venepuncture, ECG, urinalysis, and basic patient checks
• Ability to perform basic dressings and advanced HCA tasks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to check for any criminal convictions.