HCA - Health Care Assistant

Integrated Care System; Bristol; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community healthcare provider in Bristol is seeking a Healthcare Assistant to support patient care in a friendly and efficient environment. Responsibilities include venepuncture, chronic disease management, and maintaining patient confidentiality. The role offers flexible working hours, with a pay rate starting at £12.21 per hour based on experience. The ideal candidate will have phlebotomy training and strong communication skills.

Qualifications

• Previous training in phlebotomy required.
• Experience in chronic disease management preferred.
• Willingness to learn and undergo training.

Responsibilities

• Perform venepuncture and blood tests.
• Assist with chronic disease management.
• Act as a chaperone when required.

Skills

Interpersonal skills

Communication skills

IT skills

Education

Training in phlebotomy

Tools

EMIS Web

Job description

Responsibleto - Senior HCA and Lead Nurses.

You arecommitted to general practice and can understand the benefits (for both thepatients and you) of working at a practice where personal lists and continuityof care have been embedded for many years. You enjoy working as part of amulti-disciplinary team and would like to join a practice where patients feellistened to 'which provides friendly and efficient service' and from 'reception to Doctor, everyone is appreciated for their smiles, patience, andattention '.

(''Friendsand Family Test feedback June 2025.)

Thepost holder will join a team of 5 practice nurses and 3 healthcare assistants.

We arelooking for a total of around 30 hours/week.

Workinghours are within a flexible shift pattern between 8.00am and 6.30pm Monday toFriday. Occasional Saturday working, and some weekday evenings to 8pm arerequired.

Payrate offered will be dependent upon prior, relevant experience

Main duties of the job

• Venepuncture (checking request forms, checking patient ID, checking equipment, drawing blood, labelling bottles, checking venepuncture site)
• Blood Pressure, height & weight measurements
• Smoking status checks
• Urinalysis (& processing of samples)
• Assisting with contraceptive coil fits
• Completing NHS Health Checks
• When required, act as a chaperone for patients
• Chronic disease management: supporting practice nurses and pharmacists with annual checks for patients with diabetes, hypertension & CHD. Diabetic foot checks
• Seasonal flu vaccinations
• Maintaining strict confidentiality of patients records and clinically related matters at all times
• Promoting effective communication and relationships within the team
• Partaking in clinical supervision
• Making effective use of the IT system (EMIS Web) by ensuring the consistent and accurate entering of data and use of appropriate coding
• Contributing to practice/team audit and reviews of service delivery as required
• Keeping up to date with mandatory training
• Attending staff meetings and group training as required
• Assists patients and where appropriate encourages self-care and self-management of self-limiting conditions through health promotion
• Works within all relevant practice policies and procedural guidelines e.g.: Infection Control and Chaperoning
• Potential for development with spirometry and wound management

About us

Horfield Health Centre is a vibrant, forward-thinking GP practice dedicated to delivering high-quality, patient-centred care to our community. We pride ourselves on combining traditional values of compassion and respect with modern approaches to healthcare, ensuring we meet the needs of our patients today and in the future.

Our diverse team includes GPs, nurses, healthcare assistants, pharmacists, admin staff & managers, all working collaboratively to provide seamless, effective care. Every member brings unique skills and perspectives, and we support one another through open communication, trust, and shared purpose.

The atmosphere at HHC is warm, welcoming, and inclusive. We balance professionalism with a friendly, approachable culture - staff and patients alike often describe the centre as a place where people feel valued and listened to. We encourage innovation and embrace change when it means improving patient care or making our work more efficient.

We are driven, organised, and committed to excellence. Our team works hard to maintain high standards, but we also know the importance of balance and supporting each other during challenging times. Collaboration, adaptability, and problem-solving are at the heart of everything we do.

At HHC, we're more than colleagues we're a team with a shared mission: to deliver the best possible care while creating a workplace where people feel respected, valued, and motivated.

Job responsibilities

OUTLINE OF DUTIES

• Venepuncture (i.e. checking request forms, checking patient identification, checking equipment, drawing blood, labelling bottles, checking venepuncture site).
• Blood Pressure, Height and Weight measurements.
• Smoking status checks.
• Urinalysis (and processing of samples).
• Assisting with contraceptive coil fits.
• Completing NHS Health Checks.
• When required, act as a chaperone for patients during consultations with other clinicians
• Chronic disease management: supporting our practice nurses and pharmacists with annual checks for patients with diabetes, hypertension and CHD. Diabetic foot checks.
• Seasonal flu vaccinations.
• Maintaining strict confidentiality of patients records and clinically related matters at all times.
• Promoting effective communication and relationships within the team.
• Partaking in clinical supervision for own development.
• Making effective use of the IT system (EMIS Web) by ensuring the consistent and accurate entering of data and use of appropriate coding.
• Contributing to practice/team audit and reviews of service delivery as required.
• Keeping up to date with mandatory training.
• Attending staff meetings and group training as required.
• Assists patients and where appropriate encourages self-care and self-management of self-limiting conditions through health promotion.
• Works within all relevant practice policies and procedural guidelines e.g.: Infection Control and Chaperoning.
• Potential for development with spirometry and wound management.

PERSON SPECIFICATION

Ideally we would like to appoint someone as follows:

Competencies Have a good professional manner and be able to deal with patients and staff professionally even when under pressure. Strong inter-personal and communication skills. Enjoy working flexibly within a team and contributing to the team as a whole. Good IT skills and willing to learn.

• Qualifications and training Previous training in phlebotomy required. Experience of basic wound care. Experience of some or all of the following are desirable: contraception and sexual health, cervical screening, management of chronic diseases (asthma, COPD, CHD and diabetes.) A commitment to continuing professional development is therefore essential.
• ExperienceIn a primary care environment is preferable, although all registered HCAs that can demonstrate transferable skills and an interest in general practice are welcome to apply. Also important is the willingness and ability to learn, with training provided, to develop further skills in this area.
• Organisational fit A good team worker with a positive attitude.
• Special Requirements To be able to maintain confidentiality. To be able to deal with patients sensitively. Up to date Disclosure and Barring Service assessment.
• Organisational progression- The practice is committed to staff training and continuous professional development. The successful applicant will be prepared to attend training sessions and to put the learning into practice.

This is not a complete and final statement of duties and responsibilities and may be subject to review and amendment in the light of changing needs

Person Specification

Experience

• Phlebotomy: 1 year
• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experiencePay from £12.21 21 per hour based on experience.