HCA - Discharge Lounge RSH & PRH

NHS; Shrewsbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare provider in Shrewsbury is seeking Healthcare Assistants for their Discharge Lounge teams. Candidates will be responsible for providing patient care, ensuring comfort and safety during the discharge process, and collaborating closely with nursing staff. The role requires excellent communication skills, a commitment to patient dignity, and relevant qualifications. Join a team dedicated to high-quality care in a supportive environment.

Benefits

Career progression

Generous annual leave

Comprehensive induction program

Qualifications

• Ability to provide support for patients' hygiene needs.
• Previous hospital experience and understanding of care assistant role.
• Demonstrated commitment to healthcare support.

Responsibilities

• Transfer patients from wards to the Discharge Lounge.
• Liaise with relatives and provide updates on discharge.
• Monitor patients and perform basic health checks.

Skills

Patient care

Communication skills

Basic health checks

Education

GCSE in Maths and English grade 9-4 (A-C)

Level 2 Diploma in clinical Healthcare support

Job description

Overview

The Shrewsbury and Telford Hospital NHS Trust – HCA - Discharge Lounge RSH & PRH

Closing date: 13 October 2025

This is for permanent roles only (full and part time hours). Do not apply if you are looking for Bank only.

Please note that this position is not eligible for sponsorship.

Discover a new and fulfilling career opportunity at The Shrewsbury and Telford Hospital NHS Trust, where every day brings new challenges and rewards. We are currently looking for Healthcare Assistants to join our Discharge Lounge teams at both The Royal Shrewsbury Hospital and The Princess Royal Hospital, Telford.

The Discharge Lounge is a fast paced environment where patients wait for their discharge letters, medication and transport before leaving the hospital. The HCA role is heavily involved in the timely transferring of patients from the wards to the Discharge Lounge in order to create capacity and flow for our Emergency Departments.

As a Healthcare Assistant in the Discharge Lounge, you play a role in supporting patients who are medically fit and waiting to be discharged from hospital. The role focuses on ensuring patient comfort, safety, and dignity during the discharge process, while working closely with the nursing team, porters, pharmacy, and transport services.

Main duties of the job

• Transferring patients in a timely manner from wards to the Discharge Lounge to support patient flow.
• Liaising with relatives and supporting the Nurse to provide updates on discharge progress.
• To work as part of the ward/department team delivering excellent patient care.
• Monitoring patients and performing basic health checks.
• Serving meals and helping to feed patients.
• Provide support to patients to maintain their hygiene needs. This may include actions such as:
  • Bathing/washing
  • Mouth care
• Provide support to maintain their elimination needs. This may include actions such as:
  • Encouraging continence
  • Emptying urinary catheter bags
  • Mobilising to toilet or use of commode or bedpan
  • Maintaining hygiene needs after episodes of incontinence

About us

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Benefits of joining the NHS include:

• Career progression, including annual personal development reviews
• Competitive and transparent pay structure
• Generous annual leave and maternity/paternity leave

We will offer a comprehensive induction programme that will fully prepare you for the role and you will be working in a stimulating and supportive working environment with opportunities for learning and development.

Job responsibilities

For further information about this job role please see full job description and person specification.

Person Specification

Qualifications

• GCSE in Maths and English grade 3-1 (D-G) Functional Skills L1 or higher
• GCSE in Maths and English grade 9-4 (A-C) Functional Skills L2 or higher
• Level 2 Diploma in clinical Healthcare support NVQ Level 2 in Care or demonstrate a commitment to work towards the diploma qualification

Experience

• Can demonstrate an understanding, through personal statement and interview, of what is required within the role of a Health Care Assistant in the care setting
• Previous hospital experience
• Can describe the Trust Values and demonstrate how they put these in to practice within their caring role
• Formal or informal care experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital and The Princess Royal Hospital