Hawthorn Arts Centre Concierge

Career Opportunities: Hawthorn Arts Centre Concierge (14533)

Requisition ID 14533 - Posted - Arts, Culture, and Economic Development - Job Function (1) - Tenure Status (1) - Employment Status (1)

• 74,289 per annum plus RDO leave and Super

We are currently seeking a dedicated and personable individual with a passion for delivering exceptional customer service.

About the role

As the Concierge at the Hawthorn Arts Centre, you will be the first point of contact for visitors, ensuring they have an exemplary experience. Your responsibilities will include customer service, ticketing and box office administration, event reconciliation, and various administrative duties to support events and the venue.

You will greet patrons and visitors at the front desk, providing accurate information and advice about activities at the Hawthorn Arts Centre. Responding to telephone enquiries related to the Centre and the Council’s arts and cultural programs or ticketing requests will be part of your daily tasks.

You will be well-informed and able to direct visitors to function venues and Council services as needed. Delivering high-level support to hirers and patrons for event ticket enquiries and other box office duties is essential.

You will provide support and advice to patrons and volunteers visiting the Centre, ensuring the venue foyer areas are professionally presented at all times. Building good working relationships with internal and external customers is crucial.

About you

Your ability to communicate effectively and build strong relationships with both internal and external stakeholders sets you apart. You thrive in dynamic environments and are always ready to provide accurate information and support to visitors.

Your punctuality, professionalism, and willingness to continually learn about Council operations make you an ideal candidate for this role.

Employment requirements

• Demonstrated experience in providing exceptional face-to-face patron and visitor service.
• Applicants must have the right to work in Australia.
• Preferred applicants will be required to undergo a National Police Record Check and hold a valid Working with Children Clearance.

How to apply

Please submit your application online via the ‘Apply’ button by 11:59 pm Monday, 31 March 2025. All applications must be made via the online portal; no applications directly to the hiring manager will be considered. No calls or applications from agencies, please.

For further information, please refer to the Position Description or contact Erica Sammut (Senior Coordinator Civic & Cultural Facilities) during business hours at 9278 4375 for a confidential discussion.

The Council recognises the benefits of a diverse workforce. We encourage applications from underrepresented groups, including people from Aboriginal and Torres Strait Islander backgrounds, different ages, abilities, gender identities, sexual orientations, and cultural backgrounds. If you require additional support or adjustments for interview arrangements, please advise the contact above in advance.

Working together

We are undertaking an exciting project to transform our work and service delivery through the Boroondara Customer First Program, emphasizing technological innovation, process improvement, and business system renewal. We value your input and look forward to our journey ahead.

We acknowledge that our portal may not meet the needs of people relying on Assistive Technology or with other diverse requirements. If you experience difficulties using our recruitment system, please contact People, Culture, and Development at (03) 9278 4401 or [emailprotected] for assistance.

Who are we?

The City of Boroondara is a metropolitan council serving over 170,000 residents in Melbourne’s inner-eastern suburbs. We are a leader in local government, committed to innovation and excellence, fostering an environment where staff thrive and develop both professionally and personally.

We challenge the norm and invest in innovation and technology to enhance customer experience and engagement. Our organisation-wide initiative, the Transforming Boroondara Program, puts customers at the forefront of our efforts.

Join us now to be part of this exciting change and make a difference in our community!