HART Referral, Duty & Programming Officer

Leicestershire County Council; Leicester; On-site; GBP 28,000 - 29,000; Part time

Job summary

Leicestershire County Council is recruiting for a role within the HART service, delivering care and support to help people regain independence and facilitate timely hospital discharge. The role involves customer-facing duties, using ICT databases and Microsoft Office tools.

Experience in adult social care, strong communication, and teamwork are essential. DBS check is required; flexible working options, including hybrid, may be discussed.

Qualifications

• GCSEs A-C including English Language or equivalent.
• Experience in Adult Social Care and customer facing role.
• Experience managing risk and identifying agencies for signposting.
• Experience working in a team, supporting colleagues and customer service context.
• Knowledge of using ICT customer service databases and Microsoft Office.
• Excellent written and verbal communication; quick to learn new information.
• Fast and accurate keyboard skills with good attention to detail.

Responsibilities

• Deliver homecare and reablement support to enable independence.
• Record and retrieve customer information using ICT databases.
• Identify and signpost queries to appropriate agencies and services.

Skills

Communication

Problem solving

Teamwork

ICT skills

Customer service

Education

GCSEs A-C incl English

Equivalent qualifications

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ICT databases

Job description

Organisation:Leicestershire County Council

Work Location:Room 700, Rutland Building, County Hall, Leicester Road, Glenfield, LE3 8RA

Salary:£27,717 - £29,076 per annum (pro rata for part time)

Working Hours:37 hours per week

Contract Type:Secondment (12 months)

Closing Date: 21st September 2026

Interview Date(s):TBC

This role does not meet the eligibility requirements for new visa sponsorship applications therefore you must already have the right to work in the UK in order to apply.

About the Role

The HART service provides several care and support offers under its registration as a domiciliary care service. This includes, reablement, which helps people return home from hospital, or prevent them from being admitted to hospital, and regain, their independence. Homecare support to facilitate the timely discharge from acute and community hospitals to better understand the needs of the person once they have been able to return home. Short term crisis support for those experiencing an urgent social care need. These service offers are all short-term support, helping someone to become as independent as possible, and to ensure that the right support pathway is in place to meet any ongoing care and support needs.

An enhanced with barred list DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You:

• Minimum of 4 GCSE's A - C grades including English Language or other qualifications of an equivalent level.
• Experience of working within an Adult Social Care and customer facing role.
• Experience of managing risk and ensuring the best outcome for the customer and undertaking research to identify agencies to effectively signpost relevant queries.
• Experience of working effectively as part of a team, support and developing colleagues and have experience working within a customer service or customer contact centre.
• Knowledge of using complex ICT customer service databases to record and retrieve customer information and the use of Microsoft Packages Word, Excel and Outlook.
• Excellent written and verbal communication skills and able to learn and process new information quickly and accurately.
• Able to identify and record critical information and demonstrate quick thinking and problem solving, with fast and accurate keyboard skills with good attention to detail.

In addition, we also expect you to shareour commitment to our valuesand to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are aDisability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Jane Wesson - HART Recruitment and Quality Manager

Email: [e-mail]

Tel: [phone]

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.