Hardware Technical Solutions Manager

TN United Kingdom; Stockton-on-Tees; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Hardware Technical Solutions Manager to oversee toner-based production equipment. This role involves developing service solutions, providing technical support, and training technicians. The position requires extensive experience in the field and strong communication skills. The candidate must be adaptable to high travel demands and live near a major city with an international airport.

Qualifications

• 10+ years’ experience servicing toner-based production equipment.
• Ability to communicate efficiently with clients and vendors.
• Experience in electromechanical service or Graphics Arts technology.

Responsibilities

• Perform technical assessments and product testing.
• Conduct training classes and provide technical updates.
• Manage customer escalations for product resolution.

Skills

Communication

Technical Support

Problem Solving

Customer Service

Adaptability

Education

High school diploma or GED

Tools

Microsoft applications

CRM/ERP

Job description

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Hardware Technical Solutions Manager, Stockton-on-Tees

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Client:

Fujifilm Corporation

Location:

Stockton-on-Tees, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

0838fd73f2a9

Job Views:

2

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Overview

We are seeking to hire a Hardware Technical Solutions Manager (internally known as Technical Solutions Manager) for toner-based production equipment and accessories. This position will be responsible for the development of new service solutions, technician training programs, qualification of equipment and/or consumable products before release and overall support of products after they are released. Provides technical support and expertise on assigned product portfolio of toner-based equipment and serves as primary contact for all field escalations.

The Graphic Communications Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation.

External US

Responsibilities

• Perform technical assessment, product testing and validation of new and current products
• Conduct training classes, including onsite training, as needed
• Provide Customer Support Technicians with product technical updates and service process updates
• Act as main backup for FTS phone support personnel.
• Manage product line improvement for service revenue based on performance
• Serve as point of contact for escalated product performance issues
• Manage customer escalations for product to successful resolution
• Act as point person on all product quality issues including root cause analysis as well as R&D changes necessary for overall product success for accounts.
• Liaison directly with product manufacturers (including overseas)
• Provide 2nd line support to internal support technicians
• Produce samples when requested
• Assist with customer installations as needed
• Perform related duties as assigned by manager
• Host routine conference calls with Customer Support technicians on topics related to their product

Required Skills/Education

• High school diploma or GED equivalent with work experience in either electromechanical service or Graphics Arts technology
• Experience in specialized product area
• 10+ years’ experience servicing equipment or applications for toner-based production equipment
• Knowledge of current Graphic Arts technology and trends in industry
• Technical support and/or field service technician background
• Ability to communicate with employees, vendors and clients in an efficient and professional manner
• Ability to work independently; is self-sufficient and self-motivating.
• Demonstrates the ability to identify a problem, find the root cause and present appropriate solution
• Tenacity and resilience with strong “follow up skills”
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written)
• Working knowledge of Microsoft applications and CRM/ERP.
• Ability to travel

Other relevant information:

The nature of the role changes over the product life cycle with periods of high travel exceeding 50%. A high level of adaptability and flexibility in travel schedules is essential in the role. This is a remote position but candidate needs to live within a US major city within one hour of International Airport.

EEO/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.

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Overview

We are seeking to hire a Hardware Technical Solutions Manager (internally known as Technical Solutions Manager) for toner-based production equipment and accessories. This position will be responsible for the development of new service solutions, technician training programs, qualification of equipment and/or consumable products before release and overall support of products after they are released. Provides technical support and expertise on assigned product portfolio of toner-based equipment and serves as primary contact for all field escalations.

The Graphic Communications Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation.

External US

Responsibilities

Perform technical assessment, product testing and validation of new and current products

Conduct training classes, including onsite training, as needed

Provide Customer Support Technicians with product technical updates and service process updates

Act as main backup for FTS phone support personnel.

Manage product line improvement for service revenue based on performance

Serve as point of contact for escalated product performance issues

Manage customer escalations for product to successful resolution

Act as point person on all product quality issues including root cause analysis as well as R&D changes necessary for overall product success for accounts.

Liaison directly with product manufacturers (including overseas)

Provide 2nd line support to internal support technicians

Produce samples when requested

Assist with customer installations as needed

Perform related duties as assigned by manager

Host routine conference calls with Customer Support technicians on topics related to their product

Required Skills/Education

High school diploma or GED equivalent with work experience in either electromechanical service or Graphics Arts technology

Experience in specialized product area

10+ years’ experience servicing equipment or applications for toner-based production equipment

Knowledge of current Graphic Arts technology and trends in industry

Technical support and/or field service technician background

Outstanding customer service

Ability to communicate with employees, vendors and clients in an efficient and professional manner

Ability to work independently; is self-sufficient and self-motivating.

Demonstrates the ability to identify a problem, find the root cause and present appropriate solution

Tenacity and resilience with strong “follow up skills”

Possess necessary skills/attributes to include excellent communication skills (both verbal and written)

Working knowledge of Microsoft applications and CRM/ERP.

Ability to travel

Other relevant information:

The nature of the role changes over the product life cycle with periods of high travel exceeding 50%. A high level of adaptability and flexibility in travel schedules is essential in the role. This is a remote position but candidate needs to live within a US major city within one hour of International Airport.

EEO/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.

*#LI-REMOTE

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