Hardware Specialist

JR United Kingdom; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job description

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Unilink Software is a fast-growing, international company leaping into the future while being top provider of innovative, award-winning software solutions to make a difference in the criminal justice sector. We aim to empower governments and businesses across the globe to effectively secure their operating environments, intuitively manage their data, increase efficiency, and adopt a culture of rehabilitation.

We strive to create technologies that people can rely on so that justice system can work at it’s best. We maintain a culture of continuous improvement, excellence and breaking new ground. We cherish our staff, our customers, the environment, and everything we do- principles encompassed in our social purpose statement.

We collaborate with remarkable customers- government and private sector organisations in the UK, Europe, and Australia- who use our software solutions to administrative encumberment on staff, improve the information flow and security as well as to implement digital solutions to assist in rehabilitation of people in their care.

We are expanding and flourishing quickly, we expect that growth to continue accelerating. We are seeking enthusiastic and driven individuals that are passionate about our cause to join our team. Our offices are located in London, Southampton, and Newcastle but our staff are located throughout the UK, in Europe and Australia. We offer a generous benefits package and competitive salary. We are excited to continue our growth and continue to bring a piece of the future to the criminal justice sector.

Hardware Configuration Technician

About the role

As a Hardware Configuration Technician, you will be responsible for assembling, configuring, testing, and dispatching hardware devices used in our deployed software solutions. Your role ensures that all hardware components meet Unilinks high standards for quality and functionality before they are shipped to clients or installed on-site. You’ll also assist with inventory management, support ticket triaging related to hardware, and contribute to continual improvement of hardware deployment processes.

Responsibilities & Duties

• Assemble and configure hardware devices (e.g., kiosks, biometric scanners, secure tablets, networking gear) in accordance with company specifications.
• Install and configure operating systems and relevant Unilink software components on hardware before dispatch.
• Run diagnostic tests and verify functionality to ensure reliability and compliance with internal QA standards.
• Prepare and package hardware securely for shipment, including documentation of serial numbers and configurations.
• Track inventory levels of hardware components and consumables, assisting with stock control.
• Maintain accurate configuration records using Unilinks asset management systems.
• Assist in the investigation and resolution of hardware-related support tickets.
• Support field engineers and deployment teams with pre- and post-installation checks.
• Follow all Health & Safety protocols during equipment handling and lab activities.
• Contribute to continuous improvement initiatives to refine hardware configuration processes.

Qualifications & Experience

• Proven hands-on experience with hardware assembly, imaging, or configuration in a technical or IT support environment.
• Familiarity with operating systems (Windows/Linux) installation and basic BIOS/UEFI settings.
• Knowledge of networking basics (IP addressing, switches, cabling).
• Ability to follow technical instructions and standard operating procedures precisely.
• Strong attention to detail, organization, and documentation skills.
• Good communication and collaboration skills with internal teams.
• Able to lift, move, and package equipment safely (manual handling training will be provided if necessary).
• Right to work in the UK and able to pass necessary background checks for working in the justice sector.