Hard Services Manager

Project Start Recruitment Solutions; Grays; On-site; GBP 48,000 - 51,000; Full time

Job summary

A well-established facilities management company is seeking a Hard Services Manager. The role involves overseeing maintenance operations, ensuring compliance and performance on a large distribution facility. Ideal candidates should have significant managerial experience in building maintenance, effective communication skills, and a strong client focus.

Benefits

Healthcare Single BUPA PMI & Health Cash Plan

Pension Contributory/matched up to 5% of basic salary

10% Annual discretionary bonus

Qualifications

• Good standard of general education.
• 3+ years in building maintenance or engineering.
• Knowledge of safety and environmental standards.

Responsibilities

• Lead delivery of planned and reactive maintenance works.
• Manage site operations for optimal facility performance.
• Chair internal and client-facing meetings.

Skills

Problem-solving

Communication

Stakeholder management

Report writing

Education

City & Guilds/NVQ in Electrical, Mechanical Installation, or Carpentry & Joinery

CITB SMSTS

Desirable: City & Guilds 2391, BS7671:th Edition, CSCS/ECS Manager Card

Tools

MS Office

CAFM systems

Job description

HARD SERVICES MANAGER
Location: Thurrock, Dartford
Salary: GBP50,696

COMPANY OVERVIEW
Our client is a respected name in facilities and building services management, with a long-standing reputation for delivering exceptional operational performance. They are now seeking a Hard Services Manager to oversee the delivery of all planned and reactive maintenance services on a large-scale distribution facility.

JOB PURPOSE

• Oversee the delivery of all reactive and planned works on a defined site, ensuring timely completion within budget and to the highest standard.

• Engage with senior client stakeholders and internal teams, including MI reporting and local business planning input.

• Manage site-based operations to ensure optimal facility performance and compliance.

KEY RESPONSIBILITIES

• Lead the delivery of planned and reactive maintenance works.

• Support and manage the engineering team including Lead Engineer, DMTs, and DMAs to meet KPIs and SLAs.

• Liaise effectively with clients, subcontractors, and internal teams.

• Track and report operational performance across all areas of responsibility.

• Oversee quotation processes and project delivery with both internal and client-direct supply chains.

• Approve and manage RAMS and other Health & Safety documentation.

• Develop and manage direct reports including performance management and training.

• Ensure compliance with all health and safety regulations and company policies.

• Chair both internal and client-facing meetings.

• Provide regular site reports to senior management.

• Plan and cost small works and CAPEX/asset management.

• Ensure effective training strategies are in place to meet site requirements.

• Manage and deliver the full PPM schedule within required timescales.

• Complete any additional duties as directed by the Regional Manager or client.

PERSON SPECIFICATION

Qualifications

• Good standard of general education

• City & Guilds/NVQ in Electrical, Mechanical Installation, or Carpentry & Joinery (or equivalent)

• CITB SMSTS (or equivalent)

• Desirable: City & Guilds 2391, BS7671:th Edition, CSCS/ECS Manager Card

Experience

• Proven experience in building maintenance or engineering

• Knowledge of safety, quality, and environmental standards in a distribution environment

• At least 3 years experience operating within a large-scale site

• Strong track record managing complex and demanding workloads

Skills & Abilities

• Strong problem-solving capabilities in multi-trade environments

• Excellent verbal and written communication skills

• Strong client engagement and stakeholder management ability

• Report writing proficiency and ability to work to deadlines

• Proficient in MS Office and familiar with CAFM systems (Verisae experience desirable)

Attributes

• Self-motivated and proactive

• Excellent interpersonal skills

• Ability to work both independently and as part of a team

• Flexibility in working hours

• Full UK driving licence required

Salary & Benefits

Basic salary GBP48,696 + GBP150 per week on call (1 in 8)

Hours 40 p/week

Healthcare Single BUPA PMI & Health Cash Plan

Pension Contributory/matched up to 5% of basic salary

Bonus 10% Annual discretionary bonus (has been achieved last 2 years)

For more information or to apply, please contact Max on (phone number removed) or apply directly to this advert to receive a call back.