Hard Services Manager

TN United Kingdom; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Hard Services Manager, where your leadership will drive maintenance excellence across multiple sites. In this pivotal role, you’ll ensure compliance and quality service delivery while managing a dedicated team. Enjoy a competitive salary, private medical cover, and a generous leave policy, all while contributing to a sustainable future. This is your chance to make a real impact in a supportive and inclusive environment that values teamwork and professionalism.

Benefits

Private medical cover

33 days annual leave

Life assurance

Cycle to Work scheme

Discount platform for shopping and dining

Qualifications

• Experience leading a multi-disciplinary maintenance team.
• Knowledge of statutory compliance and safety procedures.

Responsibilities

• Oversee maintenance, repair, and compliance functions.
• Manage a multi-disciplined delivery team and subcontractors.

Skills

Facilities Management

Statutory Compliance

CAFM Systems

BMS Systems

Team Leadership

Customer Service

Education

Experience in Facilities Management

Tools

FM CAFM System

Job description

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Hard Services Manager, north east england, uk

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Client:

Robertson Group

Location:

north east england, uk, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

626749c7fea7

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Overview

Some see a contract. We see an adventure.

Hard Services Manager

Location: Newcastle

Contract: Full time, permanent

Hours: 38.75 hours per week, Monday to Friday

Benefits: Competitive annual salary, private medical cover, Company car or car allowance, 33 days annual leave, and more

Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as Hard Services Manager, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future.

Your new role

What you’ll do:

As Hard Services Manager, you will oversee and manage the maintenance, repair, small works, and compliance functions for our public sector client. The Hard FM service includes delivery of planned and reactive maintenance in accordance with KPIs and quality standards.

The Hard Services Manager will have line management responsibility for a multi-disciplined direct delivery team and will manage delivery through specialist subcontractors.

Key responsibilities include:

• Managing maintenance activities, including reactive, planned, and small works across multiple sites, ensuring safe, customer-focused, cost-effective, and compliant service delivery.
• Carrying out asset verification across the estate.
• Planning PPM work for the maintenance team and subcontractors using the FM CAFM system, and updating the system accordingly.
• Liaising with the client to ensure work standards, minimal disruptions, and appropriate remedial works.
• Ensuring timely and efficient responsive and cyclical maintenance.
• Working hands-on with the maintenance team to review plant faults and implement resolutions.
• Acting as the Authorised Person Low Voltage, issuing permits for complex systems.
• Leading on engineering aspects, maintaining compliance for Gas Safe, Biomass, etc., and ensuring paperwork is in order.
• Liaising with subcontractors to ensure quality and timely service delivery, and rectifying defects satisfactorily.

About you

You should have experience leading a multi-disciplinary maintenance team in Facilities Management, with knowledge of statutory compliance, and experience with CAFM and BMS systems. A valid UK driving license is required due to the multi-site nature of the role.

Who we’re looking for:

We value friendly, professional individuals who care about their work, listen to customers, support colleagues, follow safety procedures, and uphold high standards. Sharing our pride in making a difference is essential.

What's in it for me

Working the Robertson Way

Our five guiding principles are:

• We listen
• We are professional
• We take responsibility
• We are determined to succeed
• We are one team

What’s in it for you?

In addition to the hourly rate, benefits include:

• Private medical
• 33 days annual leave
• Life assurance
• Cycle to Work scheme
• Discount platform for shopping and dining

We are committed to diversity and inclusion, fostering an inclusive workplace where everyone can be their authentic selves.