Hard Services Contract Manager

CBRE Local UK; United Kingdom; On-site; GBP 45,000 - 70,000; Full time

Job summary

CBRE Local UK is seeking a Contract Manager to oversee contract management, ensuring operational compliance and facility performance in Broughton. The role involves leading the Engineering team, managing contracts, improving operational procedures, and maintaining client relationships. Ideal candidates will have experience in the Building Services industry and strong leadership, communication, and organizational skills.

Qualifications

• Experience in Building Services industry.
• Strong communication skills with leadership ability.
• Understanding of health and safety, NEBOSH/IOSH or equivalent preferred.
• Good English and Mathematics skills.
• Strong organizational skills and ability to prioritize.
• Ability to work under pressure and deliver services within deadlines.

Responsibilities

• Responsible for the contract management of staff, operation and maintenance of electrical and mechanical plants/services.
• Manage the Engineering team daily, ensuring compliance with CBRE processes and procedures.
• Complete weekly operations reports and attend meetings with the client as required.
• Direct, instruct, and manage all CBRE staff and SSPs, ensuring adherence to working practices.
• Report any issues impacting building and facilities operations to CBRE and senior management promptly.
• Conduct regular reviews of operating procedures, recommending improvements for working practices and emergency procedures within critical systems.

Skills

Leadership

Communication

Organizational skills

Health and safety understanding

Proficiency in Microsoft Office

Education

HV Authorized Person (preferable)

Formal Electrical or Mechanical training

Job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Job Title: Contract Manager
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Manager to join the team in Broughton.

Role Summary:

• Responsible for the contract management of staff, operation and maintenance of electrical and mechanical plants/services, project works, and building performance.

• Manage the Engineering team daily, ensuring compliance with CBRE processes and procedures.

• Direct, instruct, and manage all CBRE staff and SSPs, ensuring adherence to working practices.

• Complete weekly operations reports and attend meetings with the client as required.

• Report any issues impacting building and facilities operations to CBRE and senior management promptly.

• Conduct regular reviews of operating procedures, recommending improvements for working practices and emergency procedures within critical systems.

• Communicate with the client and Area Manager regarding contract issues such as defects and deficiencies.

• Ensure staff are knowledgeable about the operation of critical and non-critical systems within the portfolio.

• Maintain quality standards across all facilities.

• Communicate and implement business policies and processes within the contract effectively.

• Optimize staffing structures to balance cost and service quality.

• Collaborate with other Operations Managers for business development and team support.

• Develop financial plans for revenue, profit, cost reduction, and contract growth, ensuring targets are met or exceeded.

• Implement control systems to meet statutory, policy, and contractual requirements.

• Maintain a customer-focused approach and build strong relationships with key client contacts.

• Provide leadership, coaching, and support to deliver best practices in staff development and recognition.

• Communicate effectively through management meetings, reports, and other forums.

• Promote a learning environment with training and development plans to ensure staff competence and potential.

• Attend on and off-site training for plant systems, potentially requiring nights away.

Experience Required:

• Experience in Building Services industry.

• HV Authorized Person (preferable).

• Formal Electrical or Mechanical training, preferably at least city and Guilds level, ONC/HNC or higher.

• Strong communication skills with leadership ability.

• Understanding of health and safety, NEBOSH/IOSH or equivalent preferred.

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Good English and Mathematics skills.

• Strong organizational skills and ability to prioritize.

• Ability to work under pressure and deliver services within deadlines.