Hard Rock Hotel - Front Office Manager

db Group; Newport; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Manager for the upcoming Hard Rock Hotel in Malta. The role involves overseeing all front office operations, leading a team, and ensuring exceptional guest experiences. Candidates should have 3-5 years of relevant experience in luxury hospitality, with strong leadership and communication skills. Join and lead the opening of this iconic hotel, where service excellence is paramount.

Qualifications

• 3–5 years of experience in a similar front office management role.
• Proven team leadership skills and thrives in a fast-paced environment.
• Confident communication in English; other languages are a bonus.

Responsibilities

• Manage all Front Office operations including reception and guest services.
• Develop, train, and lead a dynamic team.
• Ensure guest satisfaction from check-in to checkout.

Skills

Team Leadership

Customer Service

Problem Solving

Communication

Organization

Tools

PMS (Opera/Fidelio)

Job description

DB Group, a leader in the hospitality and leisure industry, is proud to announce the upcoming opening of the new 5-star Hard Rock Hotel in the heart of St. Julian’s, Malta.

This ambitious project brings together the iconic Hard Rock lifestyle with the excellence of DB Group’s hospitality, an unforgettable experience that’s about to become reality.

As Front Office Manager, you’ll be the driving force behind our guest arrival experience — ensuring every interaction is smooth, memorable, and worthy of the Hard Rock name. You’ll lead the Front Office team with confidence, uphold brand standards, and inspire exceptional service day and night.

️ Job Role:

• Manage all Front Office operations, including reception, guest services, concierge, and night audit
• Develop, train, and lead a dynamic team of supervisors and agents
• Ensure guest satisfaction is consistently exceeded from check-in to checkout
• Collaborate with other departments (Housekeeping, Maintenance, F&B) to streamline service
• Oversee scheduling, budgeting, and performance tracking
• Resolve guest feedback and escalate issues as needed with diplomacy and speed
• Uphold Hard Rock brand standards and deliver exceptional front-of-house vibes
• Lead by example — whether it’s problem solving at the desk or greeting VIP arrivals
  

Requirements

• Has 3–5 years of experience in a similar front office management role, preferably in luxury/lifestyle hospitality
• Has proven team leadership skills and thrives in a fast-paced, guest-first environment
• Communicates confidently and clearly in English (other languages are a major bonus!)
• Is highly organized, solutions-oriented, and digitally savvy (PMS experience a must – Opera/Fidelio/etc.)
• Understands hotel operations and knows how to handle pressure without missing a beat
• Lives for service excellence and creating unforgettable guest moments
  

ARE YOU READY TO LEAD THE LOBBY LEGENDS?

Press the APPLY button and take centre stage in the opening of Hard Rock Hotel Malta.