HARD FM Services Information and Helpdesk Manager

Sodexo; Hereford; On-site; GBP 33,000 - 37,000; Full time

Job description

At Sodexo, we believe in delivering excellence through efficient information management and outstanding helpdesk services. As an Information & Helpdesk Manager, you will play a vital role in maintaining accurate technical records and ensuring seamless helpdesk operations at Hereford County Hospital. If you thrive in a fast-paced environment, have a keen eye for detail, and enjoy leading a team, this is the role for you!

What You'll Do

• Manage and maintain an accurate and comprehensive information library for all engineering services.
• Lead and oversee the Helpdesk team, ensuring a professional, efficient, and customer-focused service.
• Monitor and analyse service performance, ensuring compliance with contractual and governance requirements.
• Support compliance processes related to the Computer-Aided Facilities Management (CAFM) system and engineering operations.
• Conduct spot checks on completed works to ensure quality standards and procedures are met.
• Collaborate with senior management to support PFI hand-back activity and reporting requirements.
• Drive continuous improvement, ensuring data accuracy and operational efficiency.

What You Bring

• Experience in technical information management or helpdesk operations, ideally within an estates or facilities environment.
• Strong leadership skills with the ability to manage and develop a small team.
• Excellent communication and organizational abilities to liaise with internal and external stakeholders.
• Knowledge of compliance and governance processes within a technical services setting.
• Proficiency in data analysis and reporting, using relevant systems such as CAFM.
• A relevant engineering or building services qualification (e.g., Electrical, Mechanical, Environmental, or Building Services Engineering).

What we offer

£33,400 - £36,500 per year + Sodexo benefits.

At Sodexo, you'll be part of a team dedicated to delivering high-quality services in a critical healthcare environment. This role offers the opportunity to lead, innovate, and make a real impact. If you're ready to take on this exciting challenge, apply today!

In addition, we offer:

• A flexible and dynamic work environment, fostering work-life balance.
• Competitive compensation, recognising your valuable contributions.
• Access to ongoing training and development programs, empowering you to grow professionally.
• Countless opportunities to grow within the company, supporting your career progression.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.