Hard FM Help Desk Operative

Sodexo Group; Stoke-on-Trent; On-site; GBP 22,000 - 26,000; Full time

Job summary

Sodexo is seeking a Helpdesk Operator at Royal Stoke Hospital to manage service requests and provide administrative support. The role requires excellent organizational skills, computer literacy, and a customer-focused mindset within a dynamic team environment. This position offers a chance to contribute to positive patient experiences through effective facilities management.

Benefits

Mental health and wellbeing resources

Employee Assistance Programme

Free health & wellbeing app with 24/7 virtual GP access

Discounts on high street brands

Retirement savings plan and life insurance

Full training and protective uniform provided

Flexible working opportunities

Cycle to Work scheme

Qualifications

• Experience in a helpdesk environment advantageous.
• Can-do attitude and customer focus are essential.

Responsibilities

• Answer direct phone calls and emails.
• Accurately log all service requests.
• Assign service requests.

Skills

Computer literacy

Excellent communication skills

Ability to prioritise tasks

Team ethos

Tools

MS Office

Maximo

Job description

Healthy outcomes start with positive patient experiences.

• 40 Hours / Monday to Friday / 8:30am till 5pm

Please take the time to read the attached job description

Job Introduction

You’ll maintain our infrastructure. We’ll help you achieve excellence.

Helpdesk Operatorat Sodexo inRoyal Stoke Hospital, Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QG, You will be the first point of contact, receiving and accurately logging all technical facilities management service requests.With an eye for detail, you will assign the tasks to the relevant Sodexo facilities management teams to complete.The role demands excellent organisational and communication skills, and the ability to work in a challenging environment. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What you’ll do:

• Answer direct phone calls and E-mails
• Accurately log all service requests
• Assign service requests
• Prepare and distribute reports
• Provide general administrative support to the team

What you bring:

• Computer literacy – MS office packages & previous experience with Maximo
• Excellent team ethos and superb communication skills
• Ability to prioritise tasks and remain calm under pressure
• Previous experience in a helpdesk environment is advantageous, but a can-do attitude and complete customer focus will tick the box

What we offer:

Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.

We may close this advert early if we receive a high number of applications — so don’t wait!

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.