Hands-On Pub Shift Manager — Guest Experience & Service

OV Group; Wigan; Hybrid; GBP 28,000 - 44,000; Full time

Benefits offered by this job

Competitive pay and benefits

Training and progression opportunities

Supportive team environment

Staff incentives

Job summary

OV-Group Inns and Taverns is seeking a confident, hands-on Duty Pub Manager to oversee daily operations, ensure a warm welcome and maintain high standards of customer care, cleanliness and safety. You will lead shifts, support staff, and uphold licensing and health and safety requirements.

The role emphasises people leadership, guest satisfaction, and community-focused activity, with opportunities for training and progression within OV-Group Inns and Taverns.

Qualifications

• Previous pub/hospitality management experience is required.
• Strong leadership in a fast-paced environment is essential.
• Excellent customer service and communication skills are vital.
• Ability to handle cash, basic reporting and stock control.

Responsibilities

• Lead shifts confidently, ensuring the pub runs smoothly, safely and efficiently from opening to close.
• Deliver excellent customer service and create a welcoming atmosphere for guests, regulars and visitors.
• Support, motivate and supervise bar, floor teams during service.
• Handle customer queries, feedback and complaints professionally and promptly.
• Maintain high standards of cleanliness, presentation, food safety and hygiene across all areas of the venue.
• Ensure compliance with licensing laws, age-verification procedures, health and safety requirements and company policies.
• Oversee cash handling, till procedures, banking preparation and end-of-shift reporting where required.
• Monitor stock levels, assist with ordering, complete stock checks and reduce waste.
• Support team training, coaching and performance standards.
• Help plan and promote events, offers and community activity to drive footfall and sales.
• Assist with rota planning and ensure appropriate staffing levels for service needs.
• Report maintenance, safety or operational issues to senior management and follow up where needed.

Skills

Leadership

Customer service

Cash handling

Stock control

Communication

Education

Personal Licence Holder

Food hygiene certification

Tools

Hospitality EPOS systems

Stock systems

Job description

OV-Group Inns and Taverns is seeking a confident, hands-on Duty Pub Manager to oversee daily operations, ensure a warm welcome and maintain high standards of customer care, cleanliness and safety. You will lead shifts, support staff, and uphold licensing and health and safety requirements.

The role emphasises people leadership, guest satisfaction, and community-focused activity, with opportunities for training and progression within OV-Group Inns and Taverns.