Hall Porter

Burlington Hotel; Evesham; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounted hotel stays

Job summary

Bespoke Hotels is recruiting an Assistant Concierge to join our team at the Bespoke Hotels family. The successful candidate will be the first friendly point of contact for guests, assist with queries and arrange transport while delivering outstanding hospitality.

We value a minimum of one year in a similar role and a passion for hospitality, reliability and a willingness to learn as part of a growing team. The role supports a culture of engagement and development within the Bespoke family.

Qualifications

• At least 1 year experience in a similar role.
• Able to deliver great service to guests.

Responsibilities

• Assisting with guest queries
• Act as the first point of contact for all guests
• Book transport for guests
• Provide excellent customer service to all guests

Skills

Guest service

Hospitality

Job description

We currently have an amazing opportunity to join the team as Assistant Concierge.

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long‑term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third‑party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

• We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Requirements:

The ideal person will have at least a year’s experience in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties will include:

1. Assisting with guest queries
2. Act as the first point of contact for all guests
3. Book transport for guests
4. Proving excellent customer service to all guests

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever‑increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award‑winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.