Hall Porter

Bespoke Hotels; Cheltenham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive salaries

Mental Health & Wellbeing services

50% off Bespoke Hotel Stays

25% off for family and friends

50% off Food & Beverage

Job summary

Bespoke Hotels in Cheltenham is seeking a customer-focused receptionist to welcome guests and handle inquiries at the front desk. You will be the first point of contact, ensuring a smooth check-in process and delivering outstanding service to every guest.

The ideal candidate has at least 1 year in a similar role, with a passion for hospitality, reliability, and the willingness to learn as part of a growing team.

Qualifications

• Minimum 1 year in a similar role.
• Strong customer service and communication skills.
• Positive and proactive attitude.

Responsibilities

• Assist guests with queries and requests.
• Be the first point of contact for guests.
• Arrange transport for guests.
• Provide excellent service to all guests.

Skills

Guest service

Communication

Reliability

Teamwork

Job description

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head. We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values. We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters. At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

Duties will include: 1. Assisting with guest queries 2. Act as the first point of contact for all guests 3. Book transport for guests 4. Proving excellent customer service to all guests

The ideal person will have at least a year's experience in a similar position and will have the ability to deliver great service to our guests. We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.

Dumbleton Hall Hotel is an impressive traditional Cotswold Manor House set in 19 acres of private gardens and woodland with its own lake. Dumbleton Hall is based on the border of Gloucestershire and Worcestershire between the towns of Evesham and Tewkesbury. The towns of Cheltenham, Worcester and Stratford-upon-Avon are only a short drive away. The hotel is located in a peaceful setting and yet is also conveniently only 7 miles from junction 9 of the M5 and just minutes from the A46. The hotel has spectacular views in all directions; over the Cotswold hills and across the Vale of Evesham. We truly believe our people are our biggest asset and to reflect that we offer:

• Competitive salaries - dependant on experience
• Access to complimentary Mental Health & Wellbeing services
• 50% off all Bespoke Hotel Stays, & 25% off for family and friends
• 50% off all Food & Beverage during Bespoke Hotel Stays
• A range of local in-house benefits
• & many more! We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.