Hairlab- Front of House Receptionist

LUSH; Poole; On-site; GBP 29,000; Full time

Job summary

Join a leading company known for innovative hair care solutions as a FOH at LUSH HairLab in Poole. You will ensure client satisfaction, manage bookings, and support our professional stylists in delivering exceptional hair services. This is an opportunity to work in a fast-paced, dynamic environment, focusing on outstanding customer service and teamwork.

Benefits

50% discount on Lush products and spa treatments

Discretionary and profit-based bonus

Pension scheme

Paid day off for your birthday

Cycle to work scheme

Employee assistance programme

Qualifications

• Experience in a fast-paced hair salon role as receptionist or FOH.
• Strong organizational and time-management skills.
• Proficiency in using salon booking systems and software.

Responsibilities

• Ensure smooth salon operations by managing client bookings and experiences.
• Greet clients warmly and handle check-out processes.
• Assist with retail sales and maintain salon cleanliness.

Skills

Communication

Organizational skills

Customer service

Job description

Application Deadline: 31 July 2025

Department: Hairlab

Location: Poole HairLab

Compensation: £28,208 / year

Description

Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The magic behind the Lush HairLab
Dolphin Quay, Poole, is our second stand-alone Lush HairLab Salon, in the heart of where it all began- the birthplace of Lush.

At Lush, we are committed to assembling a team of skilled specialists. We hold a deep appreciation for the artistry of hairdressing and strongly believe in empowering our stylists to showcase their unique talents. Our objective is to create a diverse team that reflects the broad range of our products and caters to all hair types. By doing so, we aim to foster an inclusive environment where everyone feels embraced and their individual needs are met when they visit our salons.

At Lush HairLab, we take pride in providing an exceptional salon experience, tailoring our services to meet the unique needs of each client's hair and scalp. Our dedication to one-on-one attention allows us to achieve authentic results that align with our clients' personal style. Our primary objective is to offer an enriching and educational journey for our clients, empowering them with knowledge about their hair and scalp health while leaving them feeling fabulous both inside and out.


What you’ll get
You will receive complete training from our team of Product Experts and Hair Stylists with the correct tools and guidance on all things Lush and Lush HairLab. You will be an ambassador for the Lush HairLab as we pride ourselves on excellent customer service, displaying excellent product knowledge, consultation skills and education for the hair and scalp.




Responsibilities

As the FOH at our new Lush HairLab salon, you will be the pulse of the salon - ensuring bookings, customer journeys, and hair salon staff have a smooth experience every day, working with the Salon Manager to uphold a great experience.
Warmly greet and welcome clients to the salon.

• Warmly check-out customers and re-book their appointments.
• Host and validate our customers throughout their experience with us.
• Manage client appointments and bookings, ensuring smooth and efficient scheduling for optimal bookings.
• Answer phone calls and emails, responding to client inquiries in a timely and professional manner.
• Process payments and handle cash transactions accurately.
• Maintain the salon and ensure it is clean, tidy, and well-stocked.
• Delegate tasks to teammates to ensure full team productivity.
• Assist with retail sales, providing product recommendations and assisting clients with purchases.
• Support the salon team with administrative tasks as needed.
• Contribute to a positive and welcoming salon environment.
• Restock retail areas, keeping everything beautiful.
  
  
  
  

Skills, Knowledge and Expertise

• Experience in a fast-paced hair salon role, ideally as receptionist or FOH.
• Experience working within Lush and aware of our hair products is desirable but not essential.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management skills.
• Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
• Proficiency in using salon booking systems and software.
• A passion for providing exceptional customer service and creating a welcoming atmosphere.
• Knowledge of hair care and services is a plus.
• Must be confident to communicate to salon staff, such as to hair stylists ensuring they are on time and running smoothly. Must also be confident with delegating tasks such as cleaning and drink making.
• Retail experience is a plus.
  
  

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• *6 months’ full pay for parental leave (primary caregiver)
• *Financial childcare support on return to work
• Flexible working
• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.

*qualifying period & hours required.

We see you, we celebrate you, and we want you! Please submit your CV and a covering letter, including:

• How your passion for hair makes you the ideal candidate for this role
• Any experiences (if any) you have had in the hair industry e.g. shows, shoots and events
• Anything else you feel would add value to your application.
• We'd also love to hear all about your hidden talents no matter how big or small!
  

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