Haematology Scheduler

NHS; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading cancer treatment centre in Manchester is seeking a motivated Administrative Assistant for the Haematology and Transplant Day Unit. The role includes planning patient admissions, greeting patients, and managing schedules. Candidates should possess NVQ level 3 or equivalent qualifications, experience in customer-facing roles, and strong communication and IT skills. This is a full-time position at a prestigious healthcare provider.

Qualifications

• Experience in a patient/customer facing role.
• Experience of dealing with patients/customers over the telephone.

Responsibilities

• Plan patients' day case admissions using the scheduling system.
• General reception duties including greeting and booking patients.
• Add to waiting lists for day case investigations.

Skills

Excellent communication and interpersonal skills

Ability to prioritise workload

Attention to detail and accuracy

Strong IT skills

Problem solving skills

Education

NVQ level 3 or equivalent

Tools

Microsoft Office

Job description

Overview

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% of patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Job purpose

The Haematology and Transplant Day Unit is looking to recruit a highly motivated, energetic and efficient team player to join the Haematology Directorate. The post holder will be able to work on their own initiative, prioritise their own workload, and support the efficient running of the Haematology Administrative team. The post holder will also assist the Medical and Nursing teams with clerical tasks, such as ensuring clinics are properly prepared and scheduling appointments. The post holder will be well organised, have a pleasant and approachable manner, be proactive, able to use initiative, and able to work in a busy, fast-paced environment. Good communication and IT skills are essential.

Responsibilities

• Use the scheduling system to plan patients' day case admissions, liaising closely with the clinical team about capacity to ensure efficient flow of patients within the department. General reception duties including greeting patients, booking patients into clinics and outgoing appointments.
• Adhere to all written instructions on the clinic proformas with regard to scheduling and booking of appointments.
• Add to waiting lists for day case investigations taking instruction from a booking form.
• Deal compassionately with distressing situations.
• Clinic preparation to ensure that all clinical notes and forms are present.

Qualifications

Essential

• NVQ level 3, equivalent qualification or experience

Desirable

• Evidence of further development
• European Computer Driving License (ECDL) or equivalent
• NVQ Level 2 or equivalent

Experience

Essential

• Experience in a patient/customer facing role
• Experience of dealing with patients/customers over the telephone

Desirable

• Previous administrative and clerical experience in an NHS hospital environment
• Experience/knowledge of hospital patient administrative systems

Skills

Essential

• Excellent communication and interpersonal skills, including a good telephone manner
• Ability to prioritise workload
• Attention to detail and accuracy
• Strong IT skills
• Problem solving skills

Knowledge

Essential

• Knowledge of booking patient appointments data recording system
• Knowledge of Microsoft Office

Desirable

• Knowledge of medical terminology

Values

Essential

• Ability to demonstrate the organisational values and behaviours

Other

Essential

• Ability to work under pressure
• Ability to use initiative
• Ability to work as an effective team member
• Good time management skills
• Ability to work unsupervised

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: The Christie NHS FT

Address: Haematology Oncology - E00292, Manchester, M20 4BX

Employer's website: https://www.christie.nhs.uk/