Haematology Day Unit Scheduler

London North West Healthcare NHS Trust; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

London North West University Healthcare NHS Trust is seeking a proactive customer-focused administrator to join the Haematology Department at Central Middlesex Hospital. You will be the first point of contact for patients, providing a welcoming and professional experience.

You will coordinate the elective apheresis list, manage waiting lists, schedule appointments, and liaise with interpreters, transport and community teams to ensure smooth, timely care.

Responsibilities

• First point of contact for patients, delivering a welcoming and professional experience.
• Coordinate elective apheresis list and manage waiting lists.
• Schedule appointments and coordinate interpreters, transport, and liaise with community teams.

Job description

Fantastic opportunity has arisen for a hardworking and proactive individual to join the Haematology Department at Central Middlesex Hospital in Haemoglobinopathy Day Unit. The post holder will exemplify excellent customer service as the first point of contact with patients, providing a welcoming and professional experience. They will work collaboratively with both acute and community clinicians to effectively manage the elective apheresis admission list. Additionally, the post holder will ensure the timely scheduling and delivery of appointments, promoting efficiency and smooth coordination in the booking process. Their role is vital in maintaining high standards of patient care and operational effectiveness within the department. The post holder will have great customer service skills, will understand and proactively manage waiting lists, The successful candidate will manage elective apheresis list, will coordinate any special requirements like interpreters, transport etc and will closely work with community team.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.