Haematology Appointment Clerk and Receptionist Apprentice Level 3

King's College Hospital NHS Foundation Trust; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in London is seeking a professional to manage reception duties and facilitate the Haematology Outpatients department. The role involves booking patients, handling queries, and collaborating effectively with clinical staff. Candidates must be dedicated to excellent patient service and sustainability practices. Interested applicants should contact Marissa Aldridge at [e-mail].

Responsibilities

• Reception duties for the Haematology Outpatients department.
• Ensure that patients are booked into clinic on arrival.
• Deal with patient queries and those of clinical staff.
• Book appointments via the Trust's EPIC system.
• Ensure that clinics have been outcomed and follow-up appointments booked.
• Cover the Haematology Outpatient telephone system.

Job description

To provide an excellent service to the Haematology Outpatients department and be a key player in its success.

• Reception duties for the Haematology Outpatients department
• Ensure that patients are booked into clinic on arrival
• Deal with patient queries and those of clinical staff
• Book appointments via the Trust's EPIC system
• Ensure that clinics have been outcomed and follow-up appointments booked
• Cover the Haematology Outpatient telephone system

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD: Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality, and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to elevate Team King’s.

We are at a pivotal point in our history and require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required to meet the goals set out in our Green Plan, and we encourage all staff to work responsibly, minimizing their contributions to the Trust’s carbon emissions, waste, and pollution wherever possible.

For further details or informal visits, contact:

• Name: Marissa Aldridge
• Job title: Haematology Outpatient Supervisor
• Email: [e-mail]
• Telephone: [phone]