HAAS Senior Operations Manager

Capita; United Kingdom; Remote; GBP 50,000 - 70,000; Part time

Job summary

A leading service management company in the United Kingdom is seeking a Senior Operations Manager to oversee supply chain performance for the Work Capability Assessments. This role involves managing stakeholder relationships and ensuring contractual delivery standards are met. The position is part-time and home-based with occasional travel, offering unique opportunities for professional growth. Join us and discover a career with purpose.

Benefits

25 days’ holiday

Paid volunteering day

Company pension

Employee Network Groups

Qualifications

• Minimum of 10 years of experience in operations management.
• At least 5 years in a senior operational role.
• Proven ability to lead and inspire teams.

Responsibilities

• Ensure contractual targets and performance levels are met.
• Manage budgets effectively.
• Build and maintain strong relationships with stakeholders.

Skills

Operations management

Leadership skills

Change management

Financial acumen

Stakeholder management

Job description

Overview

The key purpose of the Senior Operations Manager – Supply chain role is to oversee and manage performance with supply chain partners who deliver the Work Capability Assessments (WCA) and Specialist Benefit (SB) service on behalf of Capita in L2 (Midlands & Wales). The role involves ensuring contract delivery, collating performance and contractual delivery data to report both internally and externally. The individual will be responsible for the overall performance of the supply chain service, driving third-party logistics (TPL) performance, continuous improvement activity, and stakeholder engagement. This is a fixed-term, part-time contract at 22.5 hours per week for 6 months. This is a home-based role with occasional client travel required.

Job title: HAAS Senior Operations Manager

Job Description:

What you’ll be doing

• Delivery to Contract Target Performance Levels: Ensure that all contractual targets and performance levels are met or exceeded, maintaining high standards of service delivery.
• Financial Accountability: Manage budgets effectively, ensuring financial targets are met. Responsible for delivering against the business plan.
• Stakeholder Relationships: Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
• Change Management: Act as SME and lead projects within the Enhancements Project, ensuring they are completed on time, within scope, and within budget.
• Recovery Plans: Support the development and implementation of recovery plans to address any performance shortfalls or operational issues.
• Decision Making: Act as a decision-maker in operational matters, providing leadership and direction to the team.
• Client & Employee NPS Results: Monitor and improve Net Promoter Scores (NPS) for both clients and employees, driving initiatives to enhance satisfaction and loyalty.

What we’re looking for

Essential

• Experience: A minimum of 10 years of experience in operations management, with at least 5 years in a senior operational role. Experience in managing large teams and complex projects is essential.
• Leadership Skills: Proven ability to lead and inspire teams, with a strong track record of driving performance improvement and achieving strategic objectives.
• Change Management: Demonstrated experience in managing projects from inception to completion, ensuring they are delivered on time, within scope, and within budget.
• Financial Acumen: Strong financial management skills, including budgeting, financial performance analysis, and business planning.
• Stakeholder Management: Excellent relationship-building skills, with the ability to manage and influence key stakeholders, including clients, partners, and internal teams.

Desirable

• Risk Management: Experience in identifying, assessing, and managing business risks, ensuring compliance with relevant regulations and standards.
• Innovation: A track record of driving innovations and fostering a culture of continuous improvement and operational excellence.
• Industry Knowledge: In-depth understanding of the assessment process and relevant government policies and procedures, including PIPAG.

About HAAS

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita.

What’s in it for you?

• 25 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Access to the Headspace app for you and up to 5 family or friends.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always — Fearless innovation — Achieve together — Everyone is valued

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]

We particularly welcome applications from people from Black, Asian and other ethnic minority backgrounds.

Location

London, United Kingdom

Time Type

Part time

Contract Type

Fixed Term (Fixed Term)